With a unique combination of experience as a manager, graphic designer, and support manager, I offer a versatile skill set that spans multiple domains. Over the past five years, I have excelled in these roles, consistently delivering outstanding results and contributing to the success of my teams and organizations.
As a manager, I have demonstrated strong leadership abilities, guiding and motivating teams to achieve their goals. I have a track record of building high-performing teams, fostering collaboration, and empowering individuals to reach their full potential. My strategic thinking and problem-solving skills have allowed me to navigate complex challenges and drive innovation within my teams.
As a graphic designer, I have a keen eye for visual aesthetics and a deep understanding of design principles. I have created captivating visuals, both digital and print, that effectively communicate messages and strengthen brand identities. My proficiency in industry-standard design software, coupled with my creativity and attention to detail, have consistently produced visually striking and impactful designs.
Additionally, as a support manager, I have honed my communication and interpersonal skills, ensuring exceptional customer satisfaction. I have led customer support teams, resolving issues efficiently, and maintaining strong client relationships. My ability to empathize with customers and provide effective solutions has resulted in high levels of customer loyalty and repeat business.
Overall, my diverse experience as a manager, graphic designer, and support manager has equipped me with a unique perspective and a versatile skill set. I am passionate about leveraging my expertise to drive success, both for my teams and the organizations I work with.
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Experience
facebook
Nov 2020 – Jun 2021
remote
Senior support manager
I worked as a Senior Support Manager at Facebook from November 2020 to June 2021, overseeing a dedicated team and ensuring exceptional customer support experiences. Unfortunately, during my tenure, I experienced an injury that temporarily impacted my ability to be active and fully perform my duties.
Regrettably, due to the limitations posed by the injury, I made the difficult decision, in mutual agreement with Facebook, to part ways. However, I am pleased to share that I have since made a full recovery.
I am now actively seeking new opportunities that allow me to leverage my extensive experience in support management and my dedication to customer satisfaction. I am confident that my leadership skills and expertise will continue to be valuable assets in my future endeavors.
