Nothando Ngwenya, Salesforce Administrator

About

I’m a Salesforce Consultant with almost 4 years of experience. I’m interested in automating and testing processes that make a user’s experience with the system seamless.

Experience

ABSA Group Limited

May 2022 – Present

South Africa

Salesforce Administrator and Support Engineer

Supporting Branch users using Salesforce in the bank. Duties and Responsibilities: • Data Management • Built Reports and Dashboards for users • Test Analysis on implemented functionalities • Provide consultation and support to clients • User profile and permission management • Create automated processes using Salesforce automation tools • Change Management

Meridian Wine Merchants

Jul 2021 – Apr 2022

South Africa, Johannesburg

Salesforce Administrator and Consultant

Inhouse Salesforce Administrator and Consultant Duties and Responsibilities: • Data Management • Built Reports and Dashboards for different users • Test Analysis on implemented functionalities • Provided consultation and support to clients • User profile and permission management • Create automated processes using Salesforce automation tools • Retail Execution and service cloud setup • User Adoption methods and Training

Tetrad IT

Mar 2019 – Jun 2021

South Africa, Johannesburg

Salesforce Administrator

Configuration and Consulting Duties and Responsibilities: • Built Reports and Dashboards for different clients • Test Analysis on implemented functionalities • Data Management • Profile and permission management • Provided consultation and support to clients • Created automated processes using Salesforce automation tools • Sales and service cloud setup • SLA configuration and management • Assisted with Onboarding.

Education

North-West University Vaal Campus

Feb 2015 – Dec 2018

Bachelor’s degree , Information Technology

Nothando Ngwenya

Salesforce Administrator

Skills

Languages