Working in different business sectors & regions, gave me a diverse experience across different industries with a broader understanding of different markets, cultures, & businesses.
I worked across regional/international geographies & managed business accounts across: Egypt, GCC, and other regions. In addition of working across various business categories like: TV Networks, FMCG, Beauty products, infrastructure material, Sea- Freight, Agribusiness, Telecom, Automotive, Smart Devices, Education, Self-Development, Personal Coaching and other services.
I started going deeper towards my long-time passion of helping and coaching people by being an ICF 'Positive Psychology Coach’. I'm currently upgrading my skills through studying Reiki healing & therapy techniques. I do strongly believe that we're all here in this world for a reason & I know that helping others is where I find myself & belong.
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Experience
Self Employed
Oct 2020 – Present
Cairo, Egypt
ICF Positive Psychology Coach
PCPPC from the International Coaching Federation (ICF) – Intellect Coaching School
Self Employed
Sep 2020 – Present
Cairo, Egypt
Business Consultant
•Boost success of start-up businesses by offering insights & business plans, covering both internal & external strategies: From entering & penetrating the market, focusing on customer satisfaction & market needs, to personnel management & staff development.
•Enhanced training for businesses, redirecting initiatives to empower employees and improve performance.
Feedback Market Research
Apr 2020 – Sep 2020
Cairo, Egypt
Business Development and Research Manager
“Business development and management skills":
•Client servicing: Starting from the guiding them with actionable solutions/recommendations; commissioning & briefing
phases; up to monitoring finalizing the projects & ensuring the clients' satisfaction throughout the whole experience.
•Work closely & monitor the Project Management teams, so as to ensure the accomplishment of high quality research services and up-to-the-mark client servicing.
“Research Skills":
•Train, motivate, and manage team members, thereby encouraging them to deliver a high level of performance at all times.
•Directly report to Senior Management & HQ (UAE).
Feedback Market Research
Oct 2018 – May 2020
Cairo, Egypt
Qualitative Research Manager
•Manage the complete process of qualitative research projects; from client briefing, proposal development, project planning through to recruitment questionnaires, moderation/discussion guides, analysis, insights/recommendations, and reporting.
•Manage Quantitative projects along with end clients, internal operations, and HQ.
•Manage business accounts across the MENAP region. In addition to, identification of new clients/business opportunities, expanding scope of relationship with existing clients, and getting back old ones.
•Manage a team of researchers, train, & mentor them, so as to achieve overall business goals & targets of the qualitative unit.
•Projects worked on: UBER, Huawei, Alpha Romeo (GCC & Lebanon), Nissan (GCC), TOYOTA (UAE), British Council, Arla (Yemen), PepsiCo, Noon Shopping, Glade, Blue band, Bytedance, Sesame Street...etc.
•Directly report to Senior Management & HQ (UAE).
Savola
Jan 2016 – Oct 2018
Cairo, Egypt
Project Based Senior Marketing Researcher
•Take part in qualitative projects (Moderation and analysis).
•Directly work with project managers.
Berlitz Cooperation
Sep 2012 – Jan 2013
Cairo, Egypt
Language Advisor
•Introduce Berlitz history, method, Learning Cycle...etc to new clients. In addition to, advise/tailor special learning programs for clients (According to their needs) by first taking them through English Placement Tests.
•Directly report to Center Director & COO.
Berlitz Cooperation
Apr 2012 – Sep 2012
Cairo, Egypt
Project Manager BVC
•Handle the soft launch phase of Berlitz Virtual Classrooms; managing the BVC technical team, and make sure that they efficiently handle clients; responsible for attentively handling BVC Clients, solve their problems, & always motivate them to re-enroll.
•Think of Marketing solutions in order to help the development & growth of BVC (Berlitz Virtual Classrooms). Analyze the project's performance and send weekly reports to COO.
•Act as a LIS (Language Instructions Supervisor). Train, manage, monitor BVC Instructors (15+), and make sure that their clients are satisfied. In addition, manage the Learning Cycle of all BVC Classes (Counseling & checking feedback).
•Tour across Berlitz Centers to meet new/active Berlitz clients, introduce BVC, and convince them to join the new service.
•Directly report to COO.