Experienced Virtual Assistant and Patient Care Coordinator with a strong background in US healthcare. Skilled in scheduling patient appointments, handling inbound and outbound calls, sending appointment reminders, scanning and organizing documents, and verifying insurance details.
Additionally, I have over three years of experience as a Customer Service Representative in the US healthcare BPO industry. My expertise includes assisting patients and providers with insurance inquiries, verifying benefits and eligibility, checking prior authorization requirements and guiding how to obtain them, confirming in-network providers, and providing claim status updates.
Dedicated to delivering efficient and accurate support, I ensure seamless patient care and excellent customer service. Open to new freelance opportunities in healthcare administration and virtual assistance.
Experience
Living Well Therapy LLC
Dec 2024 – Mar 2025
Remote
Virtual Patient Care Coordinator
As a Virtual Patient Care Coordinator at Living Well Therapy, I managed patient scheduling, appointment reminders, and insurance verification to ensure seamless care coordination. I handled inbound and outbound calls, assisted patients with inquiries, and provided exceptional support to enhance their healthcare experience. My role also involved organizing medical documents, coordinating with providers, and maintaining accurate patient records to support efficient clinic operations.
TELEPERFORMANCE
Aug 2021 – Dec 2024
Remote
Virtual Patient Care Coordinator
I have over three years of experience as a Healthcare Customer Service Advocate at Teleperformance Philippines, assisting providers with benefits verification, eligibility checks, prior authorizations, and claims inquiries. I guided providers on submitting authorization requests, managed urgent escalations, and communicated outcomes efficiently. My expertise in healthcare processes and customer service ensures accurate support and seamless issue resolution.
