I am a customer service representative, with 3 years experience. I have worked as a tutor for a 2 years. I have worked as a search engine evaluator for a few months. I am hardworking and I commit to doing my outmost best.
Experience
Studypool
Jun 2019 – Sep 2022
Nelspruit
Tutor
Assisting students with homework.
Typing and writing using the language style guidelines
Payjoy Sa
Jan 2019 – Mar 2022
Nelspruit, South Africa
Customer service representative
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions,
comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
◦ SOUND PLANNING
◦ PROFESSIONALLY,
ACCOUNTABLE AND WITH
CREDIBILITY
◦ WRITTEN AND VERBAL
COMMUNICATION
◦ GOOD PEOPLE SKILLS
◦ GENERAL COMPUTER
LITERACY SKILLS
◦ STRONG INTERPERSONAL
AND COMMUNICATION
SKILLS
◦ WRITING AND TASL/TIME
MANAGEMENT SKILLS
◦ DOCUMENT
ADMINISTRATION
◦ SUPPLY CHAIN
MANAGEMENT REGULATIONS,PFMA
EDUCATION
The King’s School
Matric
Completed 2017
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.
