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Nthabiseng Motholo

Customer service advisor

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Intro
Johannesburg, South Africa
Reservations agent at Tyme Global
Information Services
Joined April 23, 2023

Skills

Languages

English
-
Fluent
About
In my seven years of experience in customer service, I’ve always strived to deliver proactive, tailored, and timely support, making customers consistently feel cared for. In my prior role as a Customer Service Representative at Merchants, I gained extensive experience across several facets of customer service, including: ● Managing sensitive customer information ● Providing personalized support ● Delivering a great customer experience I consistently produced results at a high level, resolving 80 to 100 tickets per day. Among my peers, I’m known for being approachable, personable, patient, and driven. I always strive to improve my skills, learn on the job, and deliver enjoyable customer experiences. I understand that propelling a company’s mission through every customer interaction is critical to fostering long-term loyalty—and that’s exactly what I’ll do in your company. I aspire to grow with your company, and the experience I will gain as a Customer Service Representative at your company will enable me to develop those skills and set me up for professional success. I believe my seven years of experience in customer service have prepared me to succeed in this position. Some of the skills I think would be an asset to your company include: ● Customer service: I use verification software and a predefined process to provide top-level customer care to callers and promptly resolve problems. ● CMS: I am able to quickly adapt to different company CMS systems. ● Teams: I am able to communicate well using teams. ● Slack: I currently use Slack to communicate with other team members. ● Microsoft: I am able to use and understand Microsoft systems. I look forward to discussing my qualifications with you. Please let me know if I should provide any additional information. Thank you very much for your time and consideration.
Experience
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Tyme Global
May 2022 – Present
United States of America
Reservations agent
Remote Position