In my seven years of experience in customer
service, I’ve always strived to deliver proactive, tailored, and timely support, making customers consistently feel cared for.
In my prior role as a Customer Service Representative at Merchants, I gained extensive experience across several facets of customer service, including:
● Managing sensitive customer information
● Providing personalized support
● Delivering a great customer experience
I consistently produced results at a high level, resolving 80 to 100 tickets per day. Among my peers, I’m known for being approachable, personable, patient, and driven. I always strive to improve my skills, learn on the job, and deliver enjoyable customer experiences.
I understand that propelling a company’s mission through every customer interaction is critical to fostering long-term loyalty—and that’s exactly what I’ll do in your company. I aspire to grow with your company, and the experience I will gain as a Customer Service Representative at your company will enable me to develop those skills and set me up for professional success.
I believe my seven years of experience in customer service have prepared me to succeed in this position. Some of the skills I think would be an asset to your company include:
● Customer service: I use verification software and a predefined process to provide
top-level customer care to callers and promptly resolve problems.
● CMS: I am able to quickly adapt to different company CMS systems.
● Teams: I am able to communicate well using teams.
● Slack: I currently use Slack to communicate with other team members.
● Microsoft: I am able to use and understand Microsoft systems.
I look forward to discussing my qualifications with you. Please let me know if I should provide any additional information. Thank you very much for your time and consideration.