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Ntokozo Siwela

Customer Service Representative

Johannesburg , South Africa
Outbound Controller at AECI/HENEWAYS
Studied Accounting at University of Johannesburg
Studied at St Francis
Joined June 2, 2024


I am currently an Outbound Controller for AECI/HENEWAYS for 5 Month's and I possess various experiences in the financial and customer service sectors as my cv states.
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Jan 2024 – Present
Outbound Controller
Liaised daily with Manufacturing team to coordinate outbound activities and ensure timely transfers to NM Warehouse Oversaw allocation of outbound picks to picking team based on operating hours, capacity, and service levels, working closely with Warehouse Manager to maintain staffing levels Collaborated with Inbound Administrator, Outbound team, and Warehouse Manager to optimize transport management for efficient truck turnaround and compliance with legal obligations Managed outbound pallet exchange/transfers and communicated issues promptly
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ZMG Consulting
Jul 2023 – Dec 2023
Office Manager/ Business Developer
Overseeing all aspects , customer satisfaction, onboarding of new clients , Accounts payables and receivables, Office Management, Develop network of contacts to attract new clients, research new market opportunities and oversee projects, making sales projections and forecasting revenue in line with projected income. SARS E-filing , CIPC ( company registrations and amendments),Recruit and train personnel and allocate responsibilities and office space,Assess staff performance and provide coaching and guidance to ensure maximum efficiency,Manage schedules and deadlines
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Shoprite Group
Apr 2022 – Jun 2023
Creditor's Clerk
Perform supplier reconciliations in preparing requisitions for payments Reconcile purchase orders to invoices Ensure invoices are accurately captured on SAP on a daily basis Receive and check all payment requisitions in accordance with Shoprite policies and procedures Load payments on the online banking system Ensure that the banking details on supplier invoices match that of the creditor being paid Respond to all queries relating to payments Perform monthly supplier reconciliations to support all payments to approved suppliers Deal with queries from creditors and staff regarding payments Load new creditors on the online banking system Obtain reserve bank approvals and ensure approvals are renewed before expiration Accurate and timely processing and loading of telegraphic transfers on the online banking as well as manual submissions to the bank Provide monthly creditors age analysis for review. GRIR
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Ntsangalala Business Enterprise
Jan 2021 – Dec 2021
Site Clerk
Daily completion of payroll from site time sheets Purchasing of materials and supplies as requested by Site Engineer Weekly completion of equipment log Handle all administrative responsibilities, as assigned Daily use of computer software including: Outlook, Word, Excel, as well as Sage Payroll and Purchasing systems Administers and maintains confidential information and records, including employee files Upkeep of site trailer, excavator, TLB etc Liaise closely with main office staff for the procurement of necessary materials
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City of Ekurhuleni
Jan 2019 – Dec 2020
Administrative Assistant/ Finance Administrator
Data capturing, filing, answering calls, customer services, recording transactions on EMIS, statistics, typing of letters and reports Knowledge and understanding of the Municipal Finance Management Act and of business principles and processes Liaise with executive and senior administrative assistants to handle requests and queries from senior managers Create and update financial spreadsheets of daily transactions Manage accounts receivable and payable Keep records of invoices and payments Identify and address account discrepancies Prepare budgets
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University of Johannesburg
Feb 2014 – Jan 2020
National Diploma in Accounting , Accounting
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St Francis
Jan 2007 – Jan 2013
National Senior Certificate