Nuno Santos

About

Organised individual who applies education, as well as professional and personal talents to learn new tasks in detail and follow complex instructions accurately. Ready to take on new challenges and support team, applying methodical, problem-solving approach to challenging tasks. Learns quickly and offers strong digital skills. Experienced with calendar management and scheduling, data entry and database administration to support office needs. Adapts easily to changing needs and analytically approaches diverse administrative issues. Proactive and resourceful team player, committed to improving efficiency and productivity of general team. Experienced in training and mentoring staff in variety of common tasks and projects. Outgoing and friendly individual offering dynamic client engagement and equipped to handle guest, staff and organisational needs. Clear, professional communicator always ready to help others.

Experience

Housing Hand

Aug 2023 – Present

London

Customer Experience Officer

• Analyse and collect customer information to prepare service forecasting. • Develop and maintain sustainable relationships with tenants and accommodation providers by providing timely, accurate information and solutions to their inquiries or problems. • Record details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions. • Handle normal and escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions in a fast-paced environment.

Shenley Leisure Centre

May 2021 – Apr 2023

Milton Keynes

Leisure Centre Assistant

• Performed general reception duties including greeting, booking and resolving customer queries. • Oversaw security of sports and bar facilities and equipment. • Performed bar opening and closing duties, thoroughly cleaning, sanitising and replenishing stock. • Solved administrative and customer service issues with knowledgeable assistance and friendly support. • Kept customers' data accurate and up-to-date. • Securely took in-person and over-the-phone payments, as well as set up automated monthly payments. • Delivered new hire training and mentored established staff on processes and procedures.

Valda Energy

Aug 2022 – Jan 2023

Bicester

Administrator

• Effectively managed incoming and outgoing mail to maximise office efficiency. • Answered approximately 40+ incoming calls and emails per day to achieve swift resolutions. • Maintained high standards of accuracy and quality in data entry and recordkeeping. • Completed thorough documentation for each enquiry.

Addison Lee

Nov 2017 – Nov 2020

London

Salesforce Administrator

• Administered, supported, tested, and monitored databases and programmes by proactively resolving issues, making necessary modifications, and maintaining servers. • Planned and implemented security measures to safeguard vital business data. • Created scripts and processes for data integration and maintenance. • Modified existing databases to meet unique needs and goals determined using automation for various database tasks, leading to increased process efficiencies. • Conducted user training on database systems, developing and implementing user-friendly training materials to ensure understanding. • Held meetings with potential clients regarding their products then documented and reported findings to the manager, as well as presenting to the team.

Education

Univesity of Bedfordshire

Sep 2021 – Present

Bachelors of Science, Computer Science

Leyton Sixth Form College

Sep 2015 – Jul 2017

A Level, IT, Business and Economics

St Thomas More Catholic School

Sep 2009 – Jul 2015

GCSE, Spanish, Maths, English, History, Religious Studies, Physics, Chemistry, Biology

Skills

Languages