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Nwabuwa Nduka

Data Analyst|Payment Operations Specialist

Lagos, Nigeria
Studied Data Science at Rome Business School
Studied Mathematics at Imo State University, Owerri
Financial Services
Joined July 27, 2023



A Data Analyst/Payment Operations Specialist with industry experience in data analytics, payment processing and settlement system, operational analysis, statement reconciliation, business strategy, product enhancement, etc. known for accuracy in pinpointing payment errors, issue resolution resulting in improved TAT and operations performance seeking a challenging position in a reputable organization where my knowledge and expertise can be enhanced for future career growth.
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Nigeria Inter-Bank Settlement System (NIBSS)
Apr 2017 – Jul 2023
Lagos, Nigeria
Payment Operations Specialist
Partnerships Management: Facilitate daily payment, settlements, reconciliation, billing, revenue assurance, analyze potential issues, collaborate with internal and external stakeholders to resolve. Working with 3rd party payment processors and clients to capture additional information required to resolve payment issues. Retail Clients: Deliver in-depth payments analytics to our retail clients including online presentations. Develop in depth knowledge of NIBSS data sources, fraud and payment systems, and processes to gain insights and contribute to the payments strategy. Business Owner: Build relationships and work closely with NIBSS Engineering, Product, Operations and Analytics teams. Working with all stakeholders (developers, certification, product, etc) in testing new payment product features and documenting findings for further evaluation. Documenting and updating SOPs related to payments, settlements, reconciliation and client on-boarding, etc. Propose innovative ideas to enhance performance and processes of payment products and applications. Share payments knowledge across the company and beyond. Performance: Daily monitoring of transactions performance via ERP gateway, Grafana, etc. Develop dashboards to optimize performance monitoring to alert/inform stakeholders of events and issues. Identify, triage, and mitigate issues identified through monitoring. Use Data Analytics to generate payment reports to investigate, inform clients & internal stakeholders. Use Data Analytics to identify business improvement opportunities, optimize business performance, solve complex problems and improve ROI. Ensure cost and performance metrics deliver insights that enable the team to make better strategic and operational decisions. Client Support: Providing support to the customer service operations team with client issues escalated on the fresh desk portal in relation to products, payments, settlements, client on-boarding, etc.
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Rome Business School
Apr 2017 – Jul 2023
Masters, Data Science
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Imo State University, Owerri
Nov 2010 – Nov 2014
Bachelors, Mathematics