Nwoke Vivian, Customer service

About

Highly motivated and experienced customer service professional with four years of expertise in providing exceptional service to customers. Seeking a challenging position in a reputable organization where I can utilize my strong communication skills, problem-solving abilities, and dedication to customer satisfaction.

Experience

Vendease

Dec 2022 – Present

Lagos

Customer service agent

Assisted customers in resolving product inquiries, complaints, and technical issues via phone, email, and live chat.  Provided product knowledge and recommendations to customers, resulting in a 15% increase in upsells and cross-sells.  Handled escalated customer issues with patience and empathy, resolving 90% of complaints to customer satisfaction.  Maintained accurate and detailed customer records in the CRM system, ensuring efficient follow-up and effective issue resolution.  Collaborated with the sales team to identify opportunities for upselling and provided feedback on customer preferences and pain points.  Conducted customer satisfaction surveys and implemented process improvements based on feedback, resulting in a 20% increase in customer satisfaction scores.

Sterling Bank

Jan 2020 – Dec 2021

Lagos

Customer service agent

 Investigated and resolved customer complaints, achieving a 95% customer satisfaction rating.  Assisted in training new customer support associates on company policies and procedures.  Maintained a high level of professionalism and patience while handling difficult customers, resulting in positive customer feedback.  Collaborated with cross-functional teams to troubleshoot technical issues and ensure prompt resolution.  Recognized for consistently achieving and exceeding performance targets, including call resolution time and customer satisfaction metrics.

Education

Imo state university

Sep 2012 – Sep 2017

Bachelor of Science , Quantity surveying

Nwoke Vivian

Customer service

Skills