Ogechukwu Ejiogu, Sales Representative/ Customer Care Representative /Content writer

About

A motivated and results-oriented Customer Service Representative with a proven track record in sales and customer care. Dedicated to providing exceptional service, resolving issues, and fostering positive client relationships Proficient in handling customer inquiries, resolving issues, and driving sales growth. Skilled in effective communication and adept at relaying product information to customers.

Experience

Energyonus oil services

Aug 2020 – Present

Nigeria

Customer Service Representative

• Successfully contacted foreign clients via email and phone to provide follow-up support on the sales process, resulting in a 15% increase in customer satisfaction and retention. • Responded promptly to client correspondences through email and social media, resolving inquiries and concerns efficiently, which contributed to maintaining a 98% high level of customer loyalty. • Demonstrated exceptional product knowledge, effectively conveying information to clients, and ultimately driving sales for the company by 12%. • Accurately filed and updated customer records, including contact details, purchases, and billing information, ensuring data integrity and easy access for future interactions. • Conducted customer surveys, analyzed feedback, and authored comprehensive reports, leading to actionable improvements in products and services, ultimately enhancing customer experiences.

Meatclub Limited

Oct 2018 – May 2019

Nigeria

Sales Representative

• Provided excellent customer service by advising clients on product selection, addressing inquiries, and processing orders, resulting in a significant increase in customer satisfaction and sales revenue. • Handled a high volume of customer calls professionally and efficiently, rerouting them to appropriate departments when advanced solutions were required. • Maintained meticulous order management, ensuring orders were processed promptly and accurately, leading to 99%timely deliveries and satisfied customers.

Education

IRGIB Africa University Cotonou, Benin Republic

Oct 2012 – Mar 2015

Bachelor of Science , Industrial Engineering

Ogechukwu Ejiogu

Sales Representative/ Customer Care Representative /Content writer

Skills

Languages