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Ogechukwu Ejiogu

Sales Representative/ Customer Care Representative /Content writer

Customer Service Representative at Energyonus oil services
Studied Industrial Engineering at IRGIB Africa University Cotonou, Benin Republic
Information Services
Joined July 27, 2023



Native or Bilingual
A motivated and results-oriented Customer Service Representative with a proven track record in sales and customer care. Dedicated to providing exceptional service, resolving issues, and fostering positive client relationships Proficient in handling customer inquiries, resolving issues, and driving sales growth. Skilled in effective communication and adept at relaying product information to customers.
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Energyonus oil services
Aug 2020 – Present
Customer Service Representative
• Successfully contacted foreign clients via email and phone to provide follow-up support on the sales process, resulting in a 15% increase in customer satisfaction and retention. • Responded promptly to client correspondences through email and social media, resolving inquiries and concerns efficiently, which contributed to maintaining a 98% high level of customer loyalty. • Demonstrated exceptional product knowledge, effectively conveying information to clients, and ultimately driving sales for the company by 12%. • Accurately filed and updated customer records, including contact details, purchases, and billing information, ensuring data integrity and easy access for future interactions. • Conducted customer surveys, analyzed feedback, and authored comprehensive reports, leading to actionable improvements in products and services, ultimately enhancing customer experiences.
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Meatclub Limited
Oct 2018 – May 2019
Sales Representative
• Provided excellent customer service by advising clients on product selection, addressing inquiries, and processing orders, resulting in a significant increase in customer satisfaction and sales revenue. • Handled a high volume of customer calls professionally and efficiently, rerouting them to appropriate departments when advanced solutions were required. • Maintained meticulous order management, ensuring orders were processed promptly and accurately, leading to 99%timely deliveries and satisfied customers.
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IRGIB Africa University Cotonou, Benin Republic
Oct 2012 – Mar 2015
Bachelor of Science , Industrial Engineering