Ognjen Rankovic

Administrative Front Office worker

Message

Intro

Novi Sad, Serbia

Studied Teaching English to Young Learners at International TEFL and TESOL Training

Studied Teaching English as a Foreign Language at International TEFL and TESOL Training

Studied Economics and Tourism at College of Tourism

Joined October 6, 2020

Skills

Languages

English

Native or Bilingual

Serbian

Native or Bilingual

Russian

Basic

About

Guest oriented and friendly front office worker, highly professional and team-oriented, experienced in international tourism, hospitality, and hotel business. Worked as a front desk Receptionist and Assistant Hotel Manager for 7 years in the various hotels all over Europe, and river cruise ships as well (with guests from North American and British market).

Experience

Scylla AG

May 2018 – Mar 2020

Front Office Receptionist and Assistant Hotel Manager

- Carrying out reception duties such as checking-in guests, handing out keys, etc. - Operating the switchboard, fax, and internet access - Co-responsible for the sales, promotion, and supervision of excursions - Accompanying guests on excursions - Organising and or assisting with onboard entertainment - Sales and control in the shop

AT anQor Management Ltd.

Apr 2016 – Jun 2017

Receptionist/Night Receptionist

- Ensuring knowledge of staff movement inside and outside the ship - General administrative support; preparing letters and documents - Assisting in keeping the hotel reception area clean and tidy - Dealing with all inquiries in a professional and courteous manner, in person, on the telephone, or via e-mail - Fulfilling all reasonable requests from guests to ensure their comfort, satisfaction, and safety

Education

International TEFL and TESOL Training

May 2020 – Sep 2020

CTEYL (50-hour Course), Teaching English to Young Learners

International TEFL and TESOL Training

Mar 2020 – May 2020

TEFL (120-hour Course), Teaching English as a Foreign Language

College of Tourism

Oct 2009 – Feb 2019

Bachelor of Economics (Professional), Economics and Tourism