Olabisi Samuel

A bi-lingual Customer Service Personnel, a devoted Virtual assistant and a Compassionate healthcare assistant.

Message

Intro

Lagos, Nigeria

Customer Support at Jumia Nigeria

Customer support Agent at Jumia Nigeria

Consumer Services

Joined January 18, 2023

Skills

Languages

English

Fluent

French

Advanced

Yoruba

Native or Bilingual

About

An enthusiastic Customer service personnel with a Bachelor of Arts in French Language from Obafemi Awolowo University. Efficient Customer Service expert with functional knowledge of all customer relations standards and practices. An individual who have gained expertise in use of Client Management Software and Computer Dialing like XCally, Order Management System (OMS), Salesforce, Google Office tools and Hub Management Tool (HMT)

Experience

Jumia Nigeria

Feb 2021 – Present

Lagos Nigeria

Customer Support

Fostered positive relationships with customers to enhance loyalty and retention. Resolved customer complaints and process issue with proactive problem solving skill. Escalated situations involving customers dissatisfaction and offering of patience support. Covered extra shifts and maintained flexible schedule to accomplish the team goal. Collecting of customers feedback and sharing it with the appropriate department and team.

Jumia Nigeria

Feb 2021 – Present

Lagos, Nigeria

Customer support Agent