Highly dedicated, motivated and result-driven professional with strong organizational and problem-solving skills with years of practical and academic experience in assisting with financial reports preparation, observing bank reconciliation, supporting the finance team and taking part in audits. Constantly reaching out for new challenging experience in finance, audit and customer service for career growth, self-development and skill enhancement.
Experience
Femmacks Global Resources Limited
Jan 2019 – Mar 2021
Nigeria
Customer Service Representative
• Provided primary customer support to internal and external customers in fast-paced environment
• Communicated with vendors regarding back order availability, future inventory and special orders.
• Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Answered constant flow of customer calls with up to calls in queue per minute.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Consulted with outside parties to resolve discrepancies and create effective solutions which lead to an increase in customer retention by 50%.
