I am a dedicated and customer-focused professional with extensive experience in customer service, credit analysis, and technical support. With a proven ability to handle high-volume inquiries efficiently, I thrive in fast-paced environments where problem-solving and clear communication are key. My background in financial services has equipped me with strong analytical skills, while my experience in customer support has strengthened my ability to provide empathetic, solution-driven service. I am eager to bring my expertise to a dynamic team where I can contribute to exceptional customer experiences.
Experience
Auto Capital Canada Inc/ CIBC Auto finance
Oct 2022 – May 2024
Remote
Credit Analyst
Reviewing and adjudicating vehicle loan applications by assessing customer's credit worthiness based on credit history, affordability, and collateral valuation.
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Ensuring loan applications are decisioned accurately and timely in a fast-paced environment and in accordance with the company’s policies and procedures.
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Conducted preliminary validation of application details.
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Communicating with dealers and sales team regarding active applications over the phone and through email.
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Answering and responding promptly to inbound calls from dealer partners for prime credit activities.
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Making outbound calls to dealer to obtain additional information regarding applications and negotiate the terms of credit approval.
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Balanced my attention between new applications, resubmissions, and any rush requests.
