Proven ability to resolve customer queries efficiently and effectively, maintain a positive and professional demeanour, and work collaboratively in a remote team environment. Expertise in using remote communication tools and technologies, including live chat, to provide high-quality customer service.
Experience
Starwrick Housing
Sep 2015 – Oct 2019
United Kingdom (Remote)
CUSTOMER SERVICE ADVISOR
ï‚·Addressed 45 daily customer queries, providing swift and effective resolutions via phone calls and live
chat in a remote setting with a strong focus on customer satisfaction.
ï‚· Achieved a 90% first-call resolution rate, measuring the ability to effectively resolve customer queries
during the initial interaction, which significantly reduced call volumes and enhanced overall customer
satisfaction in the remote call centre.
ï‚· Was responsible for typing customer data and inquiries using a remote communication tool, with
accuracy and speed- my typing speed is 60 WPM, which allows me to manage several chats at the
same time and deliver prompt replies.
ï‚· Maintained a remote knowledge base to stay updated on company policies, procedures, and products, enhancing efficiency in addressing customer inquiries.
