I am very knowledgeable on General System Support and Microsoft 365 issues ranging from, Printer troubleshooting, networking, user administration, Licensing, Outlook, Active Directory, Exchange Management, Mail-flow, OneDrive, SharePoint, Teams, Powershell, Windows/Linux Server, etc.
I have four years of helping users worldwide, troubleshooting and resolving issues in a friendly and professional way.
Experience
Tek-Experts Nigeria
Mar 2019 – Nov 2020
Nigeria
L2 ENTERPRISE SUPPORT ENGINEER
Actively listened to customers, handled concerns quickly and escalated major issues to
supervisor.
• Served customers in a friendly, efficient manner following outlined steps of service.
• Delivering of solutions to IT tickets, which come in through emails, IVR, and phone calls.
• Identified, researched, recommended, and implemented Office 365 solutions on
Technologies/applications such as Exchange, Security and Compliance, Teams,
PowerShell, Outlook, OneDrive, SharePoint, etc.
• Worked on Active Directory, Servers (Windows/Linux), Mac System related to Office 365
application issues.
• Served as a Point of Contact regarding new requests related to Microsoft applications and
solutions to meet business needs to customers and my colleagues.
• Provided second level support services to customer for complex, technical and
configuration issues related to Office 365 applications.
• Developed and maintained scripts used to manage/support the Office 365 environment
for multiple applications.
