Olawunmi Uwagbamen

Customer Support Specialist

Message

Intro

Lagos, Nigeria

Client Operations Manager at BLS International

Studied Entrepreneurship and Business Management at National Open University of Nigeria

linkedin.com/in/olawunmi-uwaola

Joined January 8, 2024

Skills

Languages

English

Native or Bilingual

Italian

Basic

About

Experienced customer success and support specialist with a track record of success in generating and nurturing leads and developing retention strategies for both small and large businesses. Consistently drove 90% satisfaction streamlining customer operations for TLS while fostering strong communication and problem-solving initiatives.

Experience

BLS International

Feb 2023 – Present

Lagos, Nigeria

Client Operations Manager

- Charted the course for customer and client onboarding roadmaps that improved processes by 20%. - Spearheaded the website content update that increased leads by 50 applications weekly. - Drove client sales excellence that led to $20k monthly incremental revenue for the business.

TLS Contact

Jul 2021 – Dec 2022

Lagos, Nigeria

Customer Experience Agent

- Managed high-volume interaction of visa applicants that contributed over 30% to sales quota. - Collaborate with 70+ clients per day, aiding with visa inquiries and filing. - Streamlined data integrity and privacy processes that led to improved documentation quality by 20% - Achieved the highest standard of efficiency, resolving clients’ difficulties within 10 minutes on average

Dplux Technologies

Apr 2020 – Jun 2021

Lagos, Nigeria (Remote)

Customer Support - Social Media

- Adapted the brand voice by communicating with clients with a satisfaction rate of nearly 90%. - Led customer engagement programs that drove an overall customer retention rate of over 40%.

9mobile - Retail

Dec 2018 – Mar 2020

Lagos, Nigeria

Customer Service & Sales Supervisor

- Collaborated with third-party agents and retail customers to increase product sales by 45%. - Led and managed a team of in-house sales agents that grew from 10 to 25. - Developed complaints resolution methods that saw incremental sales to $10K weekly.

Education

National Open University of Nigeria

Oct 2014 – Oct 2018

Bachelor's, Entrepreneurship and Business Management