OLAYINKA Olamoyegun , Customer Service Representative

About

Am Olayinka J. Olamoyegun, am a seasoned and highly adaptable professional with over 5 years of cross-functional experience in Customer Service, IT Systems Integration, Hospitality Management, and Digital Media Marketing. Demonstrates strong Leadership, Technical Troubleshooting, Customer Engagement, and administrative skills. Adept at Managing operations, building customer loyalty, and delivering innovative digital solutions. Highly adaptable, empathetic communicator with a passion for learning and continuous improvement. Motivated by challenges and driven by results, with a focus on lifelong learning, innovation, and professional growth.

Experience

Firefly Solution

Jan 2024 – Present

China

Customer Service Representative

Customer Support: Provide timely and accurate responses to customer inquiries through various channels including email, live chat, and phone. Issue Resolution: Assist customers in resolving issues related to account access, transactions, and platform use, ensuring a positive customer experience. Account Management: Help customers set up new accounts, verify their identity, and troubleshoot any account-related issues. Education and Guidance: Educate customers about the platform's features, services, and best practices for using cryptocurrency exchanges. Technical Assistance: Offer basic technical support by guiding customers through troubleshooting common technical issues. Feedback Collection: Gather customer feedback regarding their experience with the platform and services, and relay this information to the relevant teams for continuous improvement. Compliance Adherence: Ensure all customer interactions are compliant with the company’s policies and regulatory requirements, including KYC (Know Your Customer) and AML (Anti-Money Laundering) protocols. Collaboration: Work closely with other teams such as Technical Support, Operations, and Product Development to resolve complex issues and improve customer satisfaction. Documentation: Maintain accurate records of customer interactions and transactions, documenting issues and resolutions appropriately. Continuous Learning: Stay updated on industry trends, company policies, and system updates to provide accurate and up-to-date information to customers.

7Cups

Jan 2024 – Present

USA

Volunteer Listener

As a Listener at 7 Cups, individuals typically have the following responsibilities: Providing Support: Listeners offer emotional support and a safe space for users to express their feelings and concerns. Active Listening: Engaging in active listening techniques to fully understand the user's issues without judgment. Empathy: Demonstrating empathy and compassion to help users feel validated and supported in their experiences. Confidentiality: Ensuring that all interactions are kept confidential to maintain trust with users. Resource Guidance: Providing appropriate resources or suggesting next steps when users express the need for additional help, such as professional therapy or support groups. Availability: Being available for ongoing support during designated hours and responding to users in a timely manner. Maintaining Professionalism: Upholding a professional demeanor in all communications while being friendly and approachable. Feedback and Improvement: Participating in training and providing feedback to improve personal skills and the overall service offered by 7 Cups.

PAC INN HOTEL

Mar 2005 – Present

Ogbomoso

General Manager

Team Leadership: Supervising restaurant staff, including hiring, training, and scheduling to ensure a well-functioning team. Customer Service Management: Ensuring high levels of customer satisfaction through excellent service and addressing complaints or feedback effectively. Financial Oversight: Managing budgets, tracking expenses, and monitoring revenue to ensure financial health of the restaurant. Inventory Management: Overseeing inventory, ordering supplies, and maintaining stock levels to support kitchen operations efficiently. Compliance and Safety: Ensuring the restaurant adheres to health and safety regulations, as well as company policies and procedures. Marketing and Promotion: Developing and implementing marketing strategies to attract customers and increase sales. Operational Efficiency: Streamlining processes to improve service delivery and enhance overall operational efficiency. Performance Evaluation: Conducting regular assessments of staff performance and providing feedback and coaching for improvement. Vendor Relations: Managing relationships with suppliers and vendors to ensure quality products and negotiate favorable terms. Reporting: Preparing reports on sales, expenses, and other metrics to inform management decisions.

Chef Tope Maggie Restaurant

Jan 2022 – Jan 2024

Ogbomoso

General Manager

Fabumat Kitchen

Jan 2020 – Jan 2022

Warri

General Manager

Education

Ladoke Akintola University of Technology

May 2022 – Present

BSc, Transport Management

OLAYINKA Olamoyegun

Customer Service Representative

Skills

Languages