I have a strong background in handling customer inquiries, maintaining records, and providing solutions to ensure a seamless customer experience.
My work interests lie in customer service, sales, and data analysis. I am passionate about understanding customer needs, optimizing service processes, and using data-driven insights to enhance customer satisfaction. Additionally, I have a background in translation and a deep interest in foreign languages, which helps me communicate effectively with diverse clients.
My strong sides include excellent communication and problem-solving skills, adaptability, and proficiency in Microsoft Office, Excel, and advertising. I am also highly analytical, with experience in data analytics and AI bot building. My ability to stay calm under pressure, collaborate with teams, and manage multiple tasks efficiently makes me a valuable asset in any customer-focused role. I am dedicated to delivering high-quality service and continuously improving processes to enhance both customer and business outcomes.
Experience
Cabonline
Sep 2022 – May 2024
Latvia
Customer Support Representative
Resolved over 200 customer queries daily over the phone and by email with diplomacy and
acknowledgement, which resulted in hundreds of satisfied customers and excellent company reviews.
Achieved Swedish language proficiency at a working level from beginner within 3 months while helping
my colleagues to achieve the same through training, which lead to quick and effective onboarding process
and friendly work environment.
Helped the company achieve raise in overall monthly rating of 5 % on average by employing knowledge of
latest company policies, escalating critical issues and monitoring queries in line with best practice.
Circle K
May 2022 – Jul 2022
Latvia
Logistics Support Representative
Recorded over 50 daily purchases and supply movements to maintain accurate records and compliance with
best practices and industry standards.
Maintained required inventory levels at minimal cost that increased monthly company profit on average by
10%.
Responded to phone calls and customer emails fast and in a timely manner, which resulted in absence of
customer complaints and timely fuel arrivals.
Webhelp
Aug 2020 – May 2021
Latvia
Technical Support Advisor
Resolved over 150 SLA issues daily by providing clear and concise step-by-step instructions to guide
clients.
Received 10 excellent customer feedback posts on average daily by responding to customer emails, calls
and chat queries regarding technical malfunctions and issues to fix remotely. This resulted in top rating of
my team as well as maintenance of company’s excellent reputation.
Informed customers about new products and features in engaging manner. This resulted in at least 5%
growth in monthly sales in the supported region.
