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Olivia Hersley

Customer Service Specialist

Eugene, OR, United States
Server at Shari's Cafe
Joined June 9, 2024


I am a customer service specialist with over 10 years of experience. Gained through positions such as a, Communications Assistant, Receptionist, and Reservation Specialist. Resulting in a very diverse skillset, that is easily adaptable to any role. I'm a fast learner, self motivated, and customer care focused.
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Shari's Cafe
Oct 2021 – Present
Eugene, OR
In this role I am responsible for tending to 50+ patrons at once, and 400+ patrons over the duration of a shift. I am the key point of contact for customers during their visit, using clear and direct communication, ensuring that orders are taken and relayed correctly. I utilize conflict resolution, customer service, as well as attention to detail and effective time management on a daily basis.
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Gervais Salon and Day Spa
Mar 2019 – Nov 2020
Eugene, OR
Reservations Specialist
In this role I was responsible for the scheduling over 500+ clients, for 70+ technicians at a high end salon. I utilized time management, and scheduling management to ensure proper function and flow of the facility. Handled all administrative functions in regards to reservations.