I’m confident, reliable, and enthusiastic individual with a strong background in Customer Service. I have experience with TCAS and Yardi which are Property Management systems. Both programs have allowed me to process payments, monitor rent arrears, and maintain customer data with ease. I’m great with handling complaints, dealing with maintenance requests, and conducting property inspections. My communication skills are amazing! I’ve also been able to provide training to new employees along with delivering constructive feedback to enhance staff performance. I’m extremely passionate about delivering exceptional customer service, resolving issues, and building strong relationships with my clients.
Experience
Fresh Student Living
Aug 2021 – Jan 2023
London
Resident Advisor
• Deliver amazing customer service to current and potential customers.
• Undertake viewings with potential residents, providing them with the up-to-date information relevant to their query.
• Receiving and processing payments, monitoring and chasing rent arrears.
• Filing and maintaining customer data, ensuring the database is up to date.
• Record keeping of all emails, complaints, enquiries in Property Management system.
• Deal with maintenance requests and defects.
• Carry out home inspections.
• Conduct regular site visits.
• Maintain well presented reception.
• Processed contract cancellations, tenancy take-overs.
• Experience with TCAS and Yardi property management systems.
