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Olufisayo Awolowo

Customer Service Relations Manager

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Intro
Neath, United Kingdom
Studied Management (Business Analytics) at Swansea University
Studied International Logistics and Supply Chain Management at University of South Wales
Studied Management Information System at Covenant University
Logistics & Supply Chain
Joined July 27, 2023

Skills

Languages

English
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Native or Bilingual
Yoruba
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Native or Bilingual
About
I am an efficient and result-driven individual committed to offering distinctive strategies with over 6 years experience in customer service management. At my previous employer, provided efficient customer relations management and also demonstrated ability to apply critical thinking and problem-solving skills to foster the delivery of quality customer service. Supervised day to day team operations and collaborated with other departments to leverage customer service understanding in order contribute to the smooth operations and excellence of the organisation.
Experience
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Alexander MacLean
Jan 2023 – Apr 2023
Liverpool, United Kingdom
Business Analyst
• Conducting research and compiling data about customer and industry trends in order to have wider insights into business development. • Developing workflow charts using the Learning Management Systems (LMS) to understand business processes and changes. • Evaluating new system resources by utilizing the key business components.
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USAF
Mar 2016 – Sep 2022
Lagos, Nigeria
Customer Service Relations Manager
• Provided excellent customer service and assisted in employee management by collaborating with colleagues to ensure customer service rating which increased from 60% to 80% within one year. • Through effective prioritization, saved 30% of budget costs by implementing cost-saving initiatives. • Kept abreast of stock levels using inventory systems to modify purchasing and delivery frequency. • Implemented new technology, Purchasing and Ordering Management Scheme (POMS) to enhance operations efficiency.
Education
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Swansea University
Sep 2022 – Present
Masters, Management (Business Analytics)
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University of South Wales
Sep 2014 – Sep 2015
Masters, International Logistics and Supply Chain Management
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Covenant University
Sep 2008 – Jun 2012
Bachelors, Management Information System