Olufisayo Awolowo, Customer Service Relations Manager

About

I am an efficient and result-driven individual committed to offering distinctive strategies with over 6 years experience in customer service management. At my previous employer, provided efficient customer relations management and also demonstrated ability to apply critical thinking and problem-solving skills to foster the delivery of quality customer service. Supervised day to day team operations and collaborated with other departments to leverage customer service understanding in order contribute to the smooth operations and excellence of the organisation.

Experience

Alexander MacLean

Jan 2023 – Apr 2023

Liverpool, United Kingdom

Business Analyst

• Conducting research and compiling data about customer and industry trends in order to have wider insights into business development. • Developing workflow charts using the Learning Management Systems (LMS) to understand business processes and changes. • Evaluating new system resources by utilizing the key business components.

USAF

Mar 2016 – Sep 2022

Lagos, Nigeria

Customer Service Relations Manager

• Provided excellent customer service and assisted in employee management by collaborating with colleagues to ensure customer service rating which increased from 60% to 80% within one year. • Through effective prioritization, saved 30% of budget costs by implementing cost-saving initiatives. • Kept abreast of stock levels using inventory systems to modify purchasing and delivery frequency. • Implemented new technology, Purchasing and Ordering Management Scheme (POMS) to enhance operations efficiency.

Education

Swansea University

Sep 2022 – Present

Masters, Management (Business Analytics)

University of South Wales

Sep 2014 – Sep 2015

Masters, International Logistics and Supply Chain Management

Covenant University

Sep 2008 – Jun 2012

Bachelors, Management Information System

Olufisayo Awolowo

Customer Service Relations Manager

Skills

Languages