Olumide Gideon

About

A motivated, adaptable self-aware graduate, with experience as a customer service executive, executive assistant, network marketer and sales manager, well-versed in communication and language analysis. Possesses an effective, positive and flexible influencing style with the willingness to work beyond the call of duty. Willing to work with an impact driven organization on the cutting edge of career development, using my accumulated skills in rendering reliable services to build resources that would enhance growth and generate revenue.

Experience

Pounds Apparel Limited

Mar 2020 – Jan 2021

Abuja

Sales Manager

• Highly involved in the sales of Fabrics, clothing products and service offerings. • I provide necessary after sales support to existing and potential customers. • I deliver consistent and quality customer service to all customers. • Prompt response to customer enquiries and complaints. • I identify and leverage cross selling and upselling opportunities. • Keeping record of all customer interactions (inquiries, comments and complaints). • Follow up on customer interaction as required. • I prepare sales and other customer service related reports.

Pounds Apperel Limited

Mar 2020 – Jan 2021

Abuja Nigeria

Sales Manager

Highly involved in the sales of Fabrics, clothing products and service offerings. • I provide necessary after sales support to existing and potential customers. • I deliver consistent and quality customer service to all customers. • Prompt response to customer enquiries and complaints. • I identify and leverage cross selling and upselling opportunities. • Keeping record of all customer interactions (inquiries, comments and complaints). • Follow up on customer interaction as required. • I prepare sales and other customer service related reports.

Soleec Nigeria Limited

Jul 2018 – Jul 2019

Lagos

Customer Service Representative

• Delivered excellent customer service by answering calls professionally and responding to customer inquiries and complaints. • Responsible for timely checking and treating of all transactions Emails. • Resolving customer complaints and providing customers with the organization’s service and product information. • Influencing customers to all services and products channels available to purchase and make payment. • Identifying and escalating issues on time by reporting to team supervisor. • Obtaining and evaluating all relevant data to handle complaints and inquiries. • Recording details of comments, inquiries, complaints, and actions taken. • Contribution to team effort by accomplishing related results as needed.

Education

University of Ibadan

Sep 2015 – Feb 2020

B.Arts, Linguistics

Skills

Languages