Oluwadotun Peter, Customer Service Representative, Virtual Assistant

About

A nice, visually appealing and sophisticated presentation is what helps you communicate perfectly to your audience. I have 2+ years of experience working as a customer service representative, and virtual assistant creating visual content for individuals and organizations. I design slides with a dash of data, and numbers with a touch of creativity. I'm a data ninja, transforming raw data into information for business owners and organisations. I hold a BSc. in Accounting from Mountain Top University in Nigeria. I have an eye for detail, and an understanding of data and what it means for your business, and I can get your data ready to be used by you and help your business stay and become more productive. I will offer timely delivery, work closely with you, and revise the presentations, designs and data entry to your maximum satisfaction. Look forward to working with you! Oluwadotun

Experience

Fiverr

Aug 2020 – Present

Lagos, Nigeria

Data Entry Specialist/ Virtual Assistant

Conducted data entry for over 500 clients, with a 98% accuracy rate. Verified and inputted data into spreadsheets and databases for 200+ new clients. Successfully completed data entry projects within the set timeframe 90% of the time. Managed a caseload of 50 clients virtually, providing them with administrative support including but not limited to data entry and order processing. Performed data entry for over 500 customer orders per day, ensuring accuracy through the use of standard mathematical skills such as calculations, formulas and equations.

Sweet Savoury Confectionery

Jun 2018 – May 2020

Yaba, Lagos

Customer Service Representative (Manager)

Successfully attended to over 1,000 customers per month, resulting in a 97% satisfaction rating. Reduced customer churn by 35% by proactively attending to customer complaints and ensuring that they are satisfied. Managed a team of 15 customer relations officers who successfully resolved complaints for an average of 800 customers per month. Established partnerships with leading companies in the industry to provide resources and opportunities for members. Created a professional network for salespeople to network, learn, grow their careers, and make money. Grew the network by 50% in the first year. Successfully gathered feedback from customers that led to process improvements for the company, resulting in increased customer satisfaction by 5%. Worked with clients to schedule appointments and follow-up calls, leading to an increase in customer retention by 3%. Called 400+ companies on behalf of clients to collect data and feedback, averaging 10 calls per hour.

Education

Mountain Top University

Oct 2018 – Aug 2022

Bachelors, Accounting

Oluwadotun Peter

Customer Service Representative, Virtual Assistant

Skills

Languages