Oluwakemi Adeniyi

Message

Intro

Lagos, Nigeria

Customer service executive at Access bankplc

Studied Industrial relations management at Lagos state university

Banking

Joined May 23, 2021

Skills

About

I am someone who is endowed with a strategic mindset, focus, personal drive and enthusiasm, As a courteous, knowledgeable and supportive individual, I am able to respond to all customer’s queries or complaints with the knowledge of the data processing, Taking a keen personal interest and ownership of all cases and seeing them through from start to finish. Being in control at all times and remaining cool, calm .

Experience

Access bankplc

Apr 2012 – Present

Lagos

Customer service executive

Maintaining and improving quality results by adhering to standards and guidelines Accomplishing sales and organization mission by completing results as needed. Escalate and route customer issues to the relevant process operators. Perform necessary system transactions related to customer request. Promote and market the bank’s products and services to current and potential customers. Provide advice to customer on what package(s) will suit their needs. Enlighten and educate customers on new products and initiatives within the bank. Provide information regarding account or product enquires.

Education

Lagos state university

Jun 2010 – Jul 2015

Bsc, Industrial relations management