Oluwakuade Spence

An energetic Customer Service Support with experience in resolving complex customer inquiries, passionate about building strong relationship

Message

Intro

Lagos, Nigeria

TELESALES (AFFILIATE) at CREDNET TECHNOLOGIES LIMITED (CREDPAL)

CALL CENTRE /CUSTOMER SERVICE REPRESENTATIVE at NGCOM NETWORKS SOLUTIONS

Studied ZOOLOGY at EKITI STATE UNIVERSITY ADO-EKITI, NIGERIA

Joined March 22, 2021

Skills

Languages

English

Fluent

About

An energetic Call Center/Customer Service Support with experience in resolving complex customer inquiries, passionate about building strong customer relationships, driving brand loyalty, increasing customer engagement, and proffering innovative solutions to existing and start-up firms through the management of customers. I am seeking to leverage my customer relationship expertise and experience in related positions for the attainment of the overall goals and objectives of the organization.

Experience

CREDNET TECHNOLOGIES LIMITED (CREDPAL)

Jan 2020 – Present

LAGOS-STATE, NIGERIA

TELESALES (AFFILIATE)

1. Reached out to over 100 people weekly via different platforms educating them about CredPal’s range of products and what they stand to benefit. 2. Consistently converted an average of 8% -10% weekly. 3. Suggested meaningful modifications to the sign-up flow based on harvested customer feedback thus, improving overall company’s sales.

NGCOM NETWORKS SOLUTIONS

Jan 2019 – Present

LAGOS-STATE, NIGERIA

CALL CENTRE /CUSTOMER SERVICE REPRESENTATIVE

1. Resolved 200+ weekly customer inquiries via phone, email, and in-person, consistently exceeding targets. 2. Pioneered the development of an improved system for following up with unsatisfied customers, reducing customer churn by 6%. 3. Achieved a 97% average customer satisfaction rating to date, surpassing team goal by 12%.

HEPHIZILOVE EVENTS AND DECORATIONS

Jan 2012 – Jan 2014

ONDO-STATE, NIGERIA

EXECUTIVE ASSISTANT

1. Contributed to the planning, organization, and execution of events such as weddings, seminars, and other social events, 2. Engaged in administrative duties, and also helped with special projects and other duties as assigned. 3. Demonstrated ability to work in a busy environment faced with numerous demands.

Education

EKITI STATE UNIVERSITY ADO-EKITI, NIGERIA

Jan 2014 – Jan 2019

B.Sc., ZOOLOGY