I'm a dedicated full-time freelancer offering valuable services in telemarketing, customer services, administrative duties, and inbound and outbound sales, leveraging on my 5+ years of experience and expertise working remotely on Upwork and off Upwork in one of the leading BPO outbound call centers in my country and one of the biggest telecommunications companies in Africa, MTN.
I am confident in my customer and administrative support abilities after a track record of swiftly addressing customer inquiries, developing positive relationships, and being professional.
I excel at responding quickly and accurately, addressing escalations, and satisfying customers via chat and email. Written communication is my strength, making customers feel heard and valued. I can patiently and efficiently solve complicated problems due to my attention to detail and solution-oriented approach.
With experience managing several conversations, I can multitask without sacrificing quality. I feel understanding the customer's perspective helps me provide empathic and tailored support.
I'm proficient with cloud-based tools such as Skype, Zoom, Slack, Groove, Jira, Trello, Zendesk, Google Drive, and Stripe and willing to learning new technologies and ways to meet company's goals and expectations.
