OLUWASEYI OLAIYA, CUSTOMER SERVICE EXECUTIVE

HIGHGATE LIMITED

Sep 2022 – Jun 2023

Hull, United Kingdom

CUSTOMER SERVICE EXECUTIVE

Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues. Exceeded targets by delivering comprehensive and consistent service. Handled live chat queries within strict time frame targets. Engaged foreign clients via email and following up with sales and complaints. Improved customer retention by 15%, through service and account management. Thoroughly monitored compliance with customer service standards to maintain stellar industry reputation. Answering client correspondences through email, social media, and by phone. Relaying extensive product information to customers. Increasing and closing sales for the company. Keeping record of customers. Providing customers with clear instructions to resolve issues. Managing orders and ensuring their prompt delivery.

OLUWASEYI OLAIYA

CUSTOMER SERVICE EXECUTIVE

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