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OLUWASEYI OLAIYA

CUSTOMER SERVICE EXECUTIVE

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About
Communicative and reliable Customer Service Executive with background in providing professional and helpful support to new and existing clients. Friendly, hardworking and energetic communicator. Proven success at improving customer retention through exceptional service and account management.
Experience
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HIGHGATE LIMITED
Sep 2022 – Jun 2023
Hull, United Kingdom
CUSTOMER SERVICE EXECUTIVE
Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues. Exceeded targets by delivering comprehensive and consistent service. Handled live chat queries within strict time frame targets. Engaged foreign clients via email and following up with sales and complaints. Improved customer retention by 15%, through service and account management. Thoroughly monitored compliance with customer service standards to maintain stellar industry reputation. Answering client correspondences through email, social media, and by phone. Relaying extensive product information to customers. Increasing and closing sales for the company. Keeping record of customers. Providing customers with clear instructions to resolve issues. Managing orders and ensuring their prompt delivery.
Education
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UNIVERSITY OF HULL, UNITED KINGDOM
Sep 2022 – Jul 2023
MSC , ADVERTISIN AND MARKETING