oluwaseyi oyewumi

Customer Support Specialist

Message

Intro

Lagos, Nigeria

Customer Support Specialist at Raenest Inc.

Studied Educational Management at University of Ilorin, Nigeria

Financial Services

Joined August 23, 2023

Skills

Languages

English

Fluent

About

Experienced Technical Customer Support Specialist with a demonstrated history of over 5 years in the banking and tech sectors. Proficient in leading teams to achieve remarkable customer satisfaction results. Proven ability in devising and executing innovative strategies to enhance customer experience and optimize support operations to meet diverse objectives. Skilled in training and guiding customer support representatives to deliver top-tier service. Proficient in analyzing customer feedback and seamlessly integrating improvements for ongoing enhancement. Exceptional communication and interpersonal competencies that foster strong client connections and collaborative teamwork. Eager to harness my skills to steer customer success and contribute to the attainment of organizational objectives.

Experience

Raenest Inc.

Jun 2023 – Present

Remote

Customer Support Specialist

● Providing expert support to customers and internal sales team by responding to customer queries in a timely and accurate manner; ● Identifying customer needs and help customers use specific features; ● Building and maintaining long term relationship with the customer, internal operational and sales team; ● Acting as a bridge between technical support team and clients to improve the understanding and enhance the communication; ● Monitoring customer complaints and follow up with them to ensure their technical issues are resolved, ● Assisting with process improvements and advise on areas that do not meet customer expectations;

Education

University of Ilorin, Nigeria

Sep 2011 – Aug 2015

B.Sc Ed. , Educational Management