Oluwatobi Adebusuyi, Currently pursuing MSC – Information Security and Digital Forensics, due to graduate in March 2023.

University of East London

Jul 2022 – Present

London, United Kingdom

Enrolment Support

Staff the Enrolment Support telephone line and deal with the full range of enrolment related student queries; diagnosing and resolving those that can be dealt with immediately at first line and effectively liaising with specialist teams within the Conversion and Enrolment Group where student enquiries may require further investigation in order to resolve Interrogate student record and allied IT systems and liaise with colleagues across UEL as required to ensure entitlement and to support diagnosis Based upon a broad and growing understanding of the student lifecycle, to diagnose student needs, provide advice and explanation and refer students to the full range of specialist services using agreed protocols Promptly document all queries through the Hub helpdesk CRM

Tek Experts Nigeria

Sep 2020 – Feb 2022

Lagos, Nigeria

Cloud Support Engineer

• Microsoft Exchange Online Support and Administration • Properly escalate unresolved issues to Technical Advisor/Senior Escalation Engineer • Mailbox administration, MS Office 365 - Outlook and Teams set up • Basic knowledge of call logging and incident management

Scooper NG

Aug 2019 – Feb 2020

Lagos, Nigeria

Content Writer

• Prepare well-structured drafts using Content Management Systems • Proofread and edit blog posts before publication • Conduct simple keyword research and use SEO guidelines to increase web traffic • Identify reader’s needs and gaps in our content and recommend new topics • Team player with the confidence to take the lead and guide other employees when necessary (e.g., with content development, creation, and editing of content) • Produce and execute content, including use of eye-catching graphics and title

Inagbe Grand Resorts and Leisure

Jul 2018 – Jul 2019

Lagos, Nigeria

IT Support Officer

• Perform application updates, security patches and configuration changes on network hardware, services and management tools • Maintain the health of all computers and install updates proactively; • Setup and configuration of end-user desktop and laptop computer hardware, software, printers, phones, cell phones, and peripherals. • Develop and foster strong customer relationships with key business stakeholders to identify strengths, weaknesses, opportunities and threats for customer retention • Troubleshoot or escalate issues as appropriate, in a timely manner ensuring clear and effective communication throughout the cycle of support, providing end-user assistance where required until the issue has been resolved. • Provide user support and technical assistance for workstations and laptops running Microsoft Windows 10, Mac operating systems, and Office 365 • Facilitate weekly IT orientations for new staff and interns; • Assist with new office technical requirements (network installations, routers, switches, AP's) • Co-ordinate with third party maintainers when appropriate to ensure a timely resolution to problems which may be dependent on their support. • Set up user access as required (Windows Active Directory)

Oluwatobi Adebusuyi

Currently pursuing MSC – Information Security and Digital Forensics, due to graduate in March 2023.

Skills

Languages