I am a passionate, performance-driven customer relations professional with over Five years of experience. Focused on the highest level of customer satisfaction, solving challenges, and achieving measurable results. With expertise in team building, data analysis, customer relationship management, project management, digital literacy, time management, and conflict resolution. Strong personal ethics including respect, integrity, diversity, and inclusion.
Experience
Toyota Financial Services ( AllianceOne Ltd. )
Mar 2022 – Sep 2022
Canada
Customer Service Agent
Utilized strong problem-solving abilities to identify and resolve customer issues, escalating when necessary to supervisors or management which led to 86.93% quality assurance within 3 months
Processed customer transactions, with Toyota Financial systems and cutting-edge digital platforms
Initiated conversations to comprehend client needs, offered client-focused advice, and personally delivered appropriate simple advice, solutions, and services
Advocated for digital enablement by proactively educating clients on self-service options, and encouraged digital engagement where applicable
Proactively make outbound calls to customers to provide updates on account statuses, offer assistance with payment arrangements, and address any concerns or discrepancies
Communicated with customers in the United States
Provided payoff quotes to customers, car dealers, insurance and financial institutions
Responded to insurance company notifications/requests on total loss of vehicles
Mitigated risks by adhering to compliance processes, and controls during transaction completion
Maintain accurate and organized records of customer interactions, transactions, and account
