Greetings, my name is Oluwatosin Aremu. I have a background as a customer care representative with proficiency in cold calling, utilizing various application tools such as AVAYA, AGILITY, CLM, CRM, VICI, CONNEX-ONE, and 3CX. Additionally, I am adept at using Microsoft Excel and Microsoft Word, and I excel in teamwork and project management.
With over three years of experience in both inbound and outbound B2C/B2B roles within a BPO company, I have honed my skills in converting cold leads into sales and nurturing enduring customer relationships. Throughout my career, I have engaged with customers through diverse communication channels, including cold calling, chat, email, and social media, even scheduling appointments for clients. I am confident in my ability to effectively manage customer communications and deliver exceptional service. I thrive in fast-paced environments and consistently achieve key performance indicators (KPIs).
Moreover, I possess a two-year track record in prospecting for a virtual assistance group, during which I conducted 100-200 outbound calls to assist in onboarding clients seeking administrative and executive assistants. In the real estate sector, I have two years of experience in cold calling, providing guidance to sellers and buyers, and facilitating property transactions by assessing clients' needs and financial capabilities, proposing tailored solutions, and overseeing negotiations. I also offer consultation on market conditions, pricing, mortgages, legal requirements, and related matters, always promoting fair and transparent dealings through advertisements, open houses, and listing services. I maintain up-to-date knowledge of real estate markets and best practices.
Additionally, I have two years of experience in cold calling for commercial solar projects, capitalizing on existing incentives in the area. This approach can lead to substantial savings of up to 90-100% on clients' current electric bills, with a system typically paying for itself within 2-3 years.
I have further enriched my skill set during a year of service with a health insurance company, where I made 2000-3000 outbound cold calls daily. My focus was on marketing products like Hypertolife, Eroprostan, and Lipocarnit to claimants aged 20 to 64 years old. I take pride in my empathetic and attentive approach to resolving issues, and in my previous role, I received recognition for my ability to handle customer complaints effectively. This recognition ultimately led to my promotion to Team Leader, a testament to my commitment to delivering exceptional customer service.
Beyond my skills and extensive work experience, I am deeply committed to treating each business as if it were my own. I make it my mission to provide the highest level of customer support, as I believe this fosters positive and lasting relationships between the customer and the business. If you are seeking a dependable, hardworking, and trustworthy team member, I am confident that I fit the bill. Thank you for considering my application.
