Oluwatosin Aremu, Customer Support Specialist

About

My name is Oluwatosin Aremu, but I go by Tosin. With six years of experience in the call center industry, I have honed my expertise in customer service and appointment setting. My strengths in cold calling, lead generation, and telesales have played a key role in advancing my career. I excel at building connections, actively listening, and resolving customer concerns with empathy. Additionally, I have experience as an Amazon seller at a leading BPO company, where I provided high-quality customer support across various industries, including e-commerce, fintech, and healthcare. Beyond that, I have two years of freelancing experience in real estate as a cold caller, consistently generating warm leads and closing deals. My ability to navigate gatekeepers and engage directly with decision-makers has been instrumental in my success. I am passionate about delivering exceptional customer service, proficient in various CRM platforms, and dedicated to efficiency and quality. Outside of work, I enjoy swimming, cooking, watching football, and playing video games. Thank you for your time and consideration.

Experience

Alpha-CX Intelligence Technology Co.LTD

Jan 2024 – Present

Beijing, China

Customer Support Representative / Amazon Seller

- Efficiently managed multi-channel customer inquiries, including calls, emails, and live chats, ensuring prompt responses. - Delivered precise and comprehensive information to customers using effective methodologies and state-of-the-art tools. - Expertly addressed and resolved customer complaints, offering suitable solutions and alternatives within designated timeframes. - Maintained up-to-date knowledge of products and services to provide accurate support and guidance to customers. - Articulated product features and benefits clearly, aiding customers in understanding and maximizing the use of their purchases. - Provided technical support for a range of queries, assisting withcomputer systems, software, and hardware troubleshooting

Select Print And Exhibition

Mar 2023 – Jan 2024

Austria

Cold Caller - Appointment Setter

- Demonstrated telemarketing expertise, specializing in the events and exhibitions sector. - Executed outbound cold calling strategies to engage potential clients, presenting customized product and service solutions. - Possess exceptional communication abilities, coupled with an engaging and convincing telephone presence. - Maintained up-to-date knowledge of products and services to provide accurate support and guidance to customers. - Expertly addressed and resolved customer complaints, offering suitable solutions and alternatives within designated timeframes.

Outsource Global Technology

Feb 2021 – Jan 2023

Abuja, Abuja Municipal, Federal Capital Territory, NGA

Citizens Disability -SSDI & Benefit Advocate

- Fostered deep empathetic connections with clients, surpassing service excellence benchmarks. - Efficiently addressed and resolved customer grievances, achieving a 100% satisfaction rating. - Formulated and implemented customer service protocols, enhancing service quality and operational efficiency. - Diligently managed customer accounts and records, upholding strict accuracy and data integrity. - Analyzed client data to discern patterns and devised retention strategies to bolster customer loyalty. - Created comprehensive customer service training materials and conducted educational sessions for new representatives.

Education

Adekunle Ajasin University

Jun 2010 – Mar 2013

B.Sc. , Computer Science

Oluwatosin Aremu

Customer Support Specialist

Skills

Languages