Oluwatoyin Adediran, Highly skilled and well organized young professional with a great background in customer service,sales, retail, and administrative.

About

maintaining customer loyalty, upselling existing customers to new features within the product, fostering long-term relationships with customers, and ensuring that customers are achieving the goals they are looking to achieve when purchasing product.

Experience

Amont IT

Oct 2021 – Apr 2022

Freelance

Customer Service

Assisting customer to solve their complaints, pitching products to customer, documenting call

Lidya Finance

Apr 2021 – Oct 2021

Lagos

Investment Analyst

Customer Acquisition, Present, promote and sell Lidyas' products using solid negotiations to existing and prospective clients across relevant sectors, including but not limited to companies in the e-commerce, consumer goods, healthcare and financial services industries. Client Engagement: Manage existing client engagements, appraisal of customer loan applications, and approval or rejection of applications within agreed timelines and loan limits. Reach out to customer leads through cold calling and establish, develop and maintain positive new client relationships. Loan Portfolio Growth: Support the evaluation, authorization and approval of loans given to customers by authentication of KYC documentation presented for all credit applications and eligibility assessments as required by Lidya

Union Bank of Nigeria

Oct 2018 – Apr 2021

Lagos

Customer Service Executive/Telesales Agent

Contact customers by telephone to sell the Banks products and services • Explain the Banks products and services to potential customers over the Telephone • Obtain Customers information including names and addresses • Conduct Customer and Marketing Survey • Deliver multiple Telemarketing campaigns, ensuring programs are delivered in a timely manner. • Contact Customer to follow up on initial interactions • Serve as a primary point of contact to target/potential customers – engaging at Middle Management levels. • Any other duties as instructed by Telemarketing Supervisor. • To contact Business and Individuals via Telephone to promote/sell the Banks Products and Services.

Education

Kebbi State University of Science and Technology Aliero

Oct 2008 – Oct 2012

Bsc, Information Technology

Oluwatoyin Adediran

Highly skilled and well organized young professional with a great background in customer service,sales, retail, and administrative.

Skills

Languages