About Me
My name is Oluwayemisi Louis and I’m a trained Customer Support Specialist with over 5 years of experience helping customers across different industries especially U.S.-based companies. I work remotely and enjoy helping people solve problems, feel heard and get the best out of a product or service.
My Work Interests
I enjoy working with companies where I can help customers use software confidently.
I’m interested in remote customer support roles that involve live chat, email and follow-ups.
I love learning new tools and being part of a small, focused team where I can grow and contribute to building systems and better processes.
My Strong Sides
Great communicator: I know how to explain things clearly even to non-technical users.
Tech-savvy: I’m comfortable using Slack, Zoom, Microsoft office, HubSpot, Google Workspace, ChatGPT, and other customer service tools etc
Organized and reliable: I handle multiple tasks and follow-ups without missing deadlines.
Customer-focused: I always stay calm, listen well and do my best to make the customer experience smooth and positive.
Quick learner: I adapt fast and enjoy trying new tools and methods to work more efficiently.
Experience
Vee-Connect Apparel
Aug 2022 – Dec 2024
USA
Remote Cold caller
Cold Caller & Sales Support – Vee-Connect Apparel (USA)
August 2022 – December 2024 (Remote)
At Vee-Connect Apparel, I worked as a Cold Caller and Sales Support Specialist, helping the company connect with new customers and boost sales across the U.S. fashion industry.
My Key Responsibilities:
Made 80–100 outbound calls daily to fashion retailers, wholesalers, and distributors.
Promoted the company’s fashion products and introduced special offers to potential clients.
Followed up with interested leads to nurture relationships and close sales.
Used CRM tools to update customer records, payment information and interaction notes accurately.
Met and often exceeded weekly targets for sales conversion and customer engagement.
Helped streamline the sales process by sharing feedback from leads and improving call scripts.
My Impact:
Helped increase lead conversion by 85% through consistent outreach and follow-ups.
Played a key role in revenue growth by building trust with potential clients and supporting upselling efforts.
Maintained a friendly, persuasive and professional tone during all interactions to reflect the brand's image positively.
TradeEdge Support Services
Feb 2019 – Aug 2022
Lagos, Nigeria
Remote Customer Support Specialist
Customer Support Specialist – TradeEdge Support Services
Remote | February 2019 – August 2022
At TradeEdge Support Services, I worked as a Customer Support Specialist, helping clients resolve product-related issues, answer inquiries and create a smooth and satisfying customer experience across multiple channels.
My Key Responsibilities:
Handled inbound support via phone, email and live chat, providing timely and accurate information
Assisted customers with product inquiries, service issues and policy clarifications
Conducted follow-up calls to ensure issue resolution and collect feedback
Supported promotional campaigns by educating customers and encouraging product engagement
Maintained detailed and organized customer records using CRM and ticketing systems
My Impact:
Achieved a 90% first-contact resolution (FCR) rate, improving overall customer satisfaction
Contributed to increased conversion through effective support during sales campaigns
Helped maintain customer loyalty through empathetic, efficient, and consistent support.
