Experienced and results-oriented business operations manager with a proven track record of success spanning five years. Adept at driving operational efficiencies, streamlining processes, maximizing productivity, developing and implementing strategic initiatives, leading cross-functional teams, cost reduction, quality improvement and fostering a culture of collaboration and innovation to enable me to identify opportunities, devise effective solutions, optimize business performance, and deliver impactful results.
Experience
Fitness Fair Limited
Dec 2021 – Present
Lagos
Business Operations Manager
Successfully implemented a streamlined inventory management system, resulting in a 20% reduction in stock discrepancies
and improved overall operational efficiency.
• Developed and executed a comprehensive marketing strategy for Fitness Fair's corporate wellness services, leading to a 30%
increase in corporate client acquisitions.
• Implemented cost-saving measures in procurement and vendor management, resulting in a 15% reduction in expenses while
maintaining high-quality product standards.
• Led a cross-functional team of sales representatives and customer service agents, providing ongoing training and support,
which led to a 25% increase in sales revenue.
• Streamlined operational processes by implementing an automated tracking system for product deliveries and returns, reducing processing time by 40% and enhancing customer satisfaction.
• Collaborated with the finance department to develop and monitor budgets, resulting in a 10% decrease in operational costs and improved financial performance, demonstrating strong financial acumen.
DAG Apparel Limited
Jun 2021 – Dec 2021
Lagos
Business Operations Manager
Implemented efficient processes and systems to optimize the supply chain for the brand. This resulted in reduced lead times,
improved inventory management, and increased on-time delivery rates.
• Identified and implemented cost-saving initiatives, such as renegotiating vendor contracts, optimizing production schedules,
and implementing lean manufacturing principles. These efforts led to significant cost savings for the company.
• Implemented solutions to streamline workflows, improve productivity, and enhance overall operational efficiency.
• Developed and implemented rigorous quality control measures to ensure the brand maintained high product standards. This
involved establishing quality inspection processes, conducting regular audits, and collaborating with suppliers to improve
product quality.
• Collaborated with various departments, including production, marketing, and sales, to align business operations and achieve
company goals.
• Effectively communicated objectives, managed expectations and fostered a collaborative work environment to drive cross-
functional teamwork and project success.
• Implemented an inventory management system to track and optimize stock levels, ensuring adequate inventory levels to meet
customer demands while minimizing excess stock.
• Successfully created comprehensive process documents for the brand’s store and company operations.
• Improved inventory tracking and management by developing and implementing barcode generation procedures.
AFA Sports Apparel Nigeria Limited
Feb 2018 – May 2021
Lagos
Business Operations Manager
• Led the E-commerce design and product development team.
• Managed retail operations; supply chain, and oversight of the company’s commercials – sales, orders, and revenues.
• Developed the management inventory system
• Managed inventory and capital expenditure forecast to meet demand requirements.
• Led retail expansion program; signed on third-party vendors/retailers with a total of 15 outlets state-wide within one year
• Managed and approved contracts and operations to ensure available merchandise meets demand.
• Increased sales by maintaining on-demand knowledge of all products and swiftly addressing customers’ concerns.
• Ensured the highest output quality by confirming specifications and conducting required tests.