Ophelia Smith, Professional Accounting/Bookkeeper/Certified Quickbooks & Xero Advisor

About

Hello, I'm Ophelia Smith, an accomplished Accounting and Bookkeeping professional with a robust background spanning more than a decade. With over 10 years of dedicated experience in bookkeeping and over 5 years in customer service, I bring a wealth of expertise to the table. Proficient in QuickBooks Desktop and having undergone training in QuickBooks Online and Xero, I am committed to delivering accurate and meticulous financial management. My attention to detail and strong work ethic has been honed through years of handling various aspects of bookkeeping, including data entry, voucher preparation, manual payroll, cash flow management, and bank reconciliation. Equally adept in customer service, I've handled a diverse range of responsibilities, providing solutions within specified timeframes, recording interactions, and offering information on additional products and services. My commitment to being on time, having a strong work presence, and valuing the company's time underscores my professional approach. I am particularly skilled in using Microsoft Excel and pride myself on my teachable nature. While I may not possess every skill and experience you're seeking, I am confident in my ability to deliver exceptional results. I am open to undergoing additional training if required, demonstrating my commitment to continuous improvement and adaptability. I understand the importance of being productive, and I am dedicated to contributing effectively to the success of any team I am a part of. If you're looking for a detail-oriented, reliable, and adaptable professional, I am eager to bring my skills and commitment to your organization.

Experience

JPMorgan Chase & Co.

Jan 2015 – May 2022

Cebu City

Specialist I / Specialist II

• Handles 80 - 100 inbound calls a day • Process customer's accounts • Informing customers about bank policies and procedures • Record customers interactions and complaints • Follow communication procedures, guidelines and policies • Offer customer information about additional product and services • Help and educate customer about their online banking Software Used : Microsoft Excel Microsoft Word Outlook

Various Companies ( Small Businesses )

Jan 2010 – Apr 2020

Cebu City

Freelance Accountant/Bookkeeper

• Data Entry for Bills and Invoices to Quickbooks • Check and Voucher Preparation in Quickbooks • Manual Payroll for 20 - 30 employees • Cash Flow Management • Preparation of Financial Statements using Excel • Clean up of Transactions in Quickbooks • Process payments for all government contributions • Bank Reconciliation Software Used : Microsoft Excel Microsoft Word Quickbooks Desktop Quickbooks Online

Teleperformance Philippines

Feb 2012 – Jan 2015

Cebu City

Customer Service Representative

• Handles 80 - 100 inbound calls a day • Process customer's accounts • Provide appropriate solutions and alternatives within the time limits • Records customer interactions • Follow communication procedures, guidelines, and policies • Offer customer information about additional products and services • Help customers with basic troubleshooting Software Used : Microsoft Excel Microsoft Word

Executive Boutique Inc.

Nov 2009 – Jan 2012

Cebu City

Virtual Personal Associate

• 5 months bank reconciliation for an US client using excel template • Loan Application Processor • Conduct survey calls for a medical product • Handle customer's accounts • Upselling products and services Software Used : Microsoft Excel Microsoft Word

Aboitiz Transport System Corporation

Apr 2004 – Jul 2006

Butuan City

Finance Analyst

• Petty Cash Custodian and Replenishment • Voucher and Check preparation • Daily, Weekly and Monthly Sales Monitoring • Accounts Payable and Accounts Receivables Monitoring • Bank and Accounts Reconciliation • Prepare Schedules for Monthly End Closing • Prepare Financial Reports • Recording of Data using Oracle Financial • Generating various financial schedules and reports Software Used : Microsoft Excel Microsoft Word Oracle Financial

Robinson Abenson Appliance Center

Nov 2002 – Mar 2004

Cagayan De Oro City

Treasury Supervisor

• Petty Cash Custodian and Replenishment • Daily, Weekly and Monthly Sales Monitoring • Handle Cashiering from time to time • Cash Management Monitoring • Assist Cashiers in their Day to Day tasks • Inventory Management Software Used : Microsoft Excel Microsoft Word POS

Fastpak Global Express Corporation

Apr 1996 – Jul 2002

Cebu City

Bookkeeper

• Started as an Accounting Clerk and after a year got promoted to a Bookkeeper • Voucher and Check preparation • Daily, Weekly and Monthly Sales Monitoring • Petty Cash Custodian and handle replenishment • Accounts Payable and Accounts Receivables Monitoring • Bank and Accounts Reconciliation • Prepare Schedules for Monthly End Closing • Prepare Financial Reports • Journal Entry • Prepare Manual Excel Template for Financial Reports Software Used : Microsoft Excel Microsoft Word

Education

Immaculate Concepcion College - La Salle University Ozamiz

Jun 1992 – Mar 1996

Bachelor of Science in Accountancy, Accounting

Ophelia Smith

Professional Accounting/Bookkeeper/Certified Quickbooks & Xero Advisor

Skills

Languages