I like to work as a team with other people and also I'm a pro-active person and so courious because I enjoy to learn different knowledge abouth any topic.
I'm interested to work in a customer service enviromental, due to I have experience working with that in Amazon for 2 years and 6 months so I'd like to continue getting more experience in that field.
Experience
Amazon work at home
Nov 2021 – Apr 2023
Remote
Supervisor
Proactively create and foster a safe work environment by identifying safety gaps and
opportunities within the workplace.
Spearhead projects aimed at enhancing task performance and improving work teams' efficacy in
addressing diverse systematic problems.
Collaborate closely with support functions and other departments to identify and address
common problems or needs in key performance areas, including process preparation.
Serve as a supervisor to address escalations of customer service agents, ensuring that cases are
resolved in the most efficient and effective manner
Amazon work at home
Oct 2020 – Nov 2021
Remote
Customer service agent
-Responded to inquiries, questions, complaints, and requests from Spanish-speaking customers
via telephone, email, or live chat in a timely and professional manner.
Conduct thorough investigations and provide resolutions to address customer concerns or
issues.
Track customer accounts to ensure resolution or follow up if needed.
Handle returns and exchanges in accordance with the company's policies and regulations
applicable to different payment methods.
Manage customer orders and make necessary changes or cancellations as requested.
Utilize various tools to navigate, research, review solutions, and communicate effectively with
customers
Education
EAN university
Jul 2022 – Present
Systems Engineer, Computers in general and programming.