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Oscar Mauricio Repizzo Rojas

Supervisor in customer service/software development

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Intro
Bogotá, Colombia
Studied Computers in general and programming. at EAN university
Studied Languages. at language Academy SMART
Consumer Services
Joined April 24, 2023

Skills

Languages

English
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Fluent
Spanish
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Native or Bilingual
About
I like to work as a team with other people and also I'm a pro-active person and so courious because I enjoy to learn different knowledge abouth any topic. I'm interested to work in a customer service enviromental, due to I have experience working with that in Amazon for 2 years and 6 months so I'd like to continue getting more experience in that field.
Experience
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Amazon work at home
Nov 2021 – Apr 2023
Remote
Supervisor
Proactively create and foster a safe work environment by identifying safety gaps and opportunities within the workplace.  Spearhead projects aimed at enhancing task performance and improving work teams' efficacy in addressing diverse systematic problems.  Collaborate closely with support functions and other departments to identify and address common problems or needs in key performance areas, including process preparation.  Serve as a supervisor to address escalations of customer service agents, ensuring that cases are resolved in the most efficient and effective manner
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Amazon work at home
Oct 2020 – Nov 2021
Remote
Customer service agent
-Responded to inquiries, questions, complaints, and requests from Spanish-speaking customers via telephone, email, or live chat in a timely and professional manner.  Conduct thorough investigations and provide resolutions to address customer concerns or issues.  Track customer accounts to ensure resolution or follow up if needed.  Handle returns and exchanges in accordance with the company's policies and regulations applicable to different payment methods.  Manage customer orders and make necessary changes or cancellations as requested.  Utilize various tools to navigate, research, review solutions, and communicate effectively with customers
Education
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EAN university
Jul 2022 – Present
Systems Engineer, Computers in general and programming.
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language Academy SMART
Feb 2019 – Feb 2023
English level C1, Languages.