OWOLABI has 6 years’ experience of customer service, being a call center agent and in administration in a financial institution, acquired skills on various aspects of leadership, including communication, duty distribution, work management, planning and interpersonal.
Experience
Tracker connect
Jul 2017 – May 2023
Johannesburg
Customer service Representative.
• The incumbent is expected to be a one-stop call resolution employee by answering incoming calls and resolving queries received from Tracker Clients.
• Contribute towards maintaining a departmental Abandonment Rate and Service Level according to the company standards.
• Accurate capturing of data and updating of client information while speaking with the client. • Ensure that Customer Service standards are maintained in a highly pressurized environment. • Meet targets as per Key Performance Agreement.
• Follow up on client’s outstanding queries.
• Accurate record keeping of statistics as per stipulated guidelines.
• Ability to interpret the financial system and assist clients with basic financial and legal queries. • Assistance with retaining and cancellation of accounts.
• Monitoring and first line technical support for all Tracker Products. • Post installation testing and unit related investigations.
• Distribution of Skirted Service Requests after in-depth investigation and analysis was done on Possible cause of problem.
• Selling of Tracker Value Added Products to existing and potential clients.