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Owolabi. T Odu

Work management

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Intro
Roodepoort, South Africa
Studied at Ajumoni Secondary School
Public Relations & Communications
Joined June 8, 2023

Skills

Languages

English
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Fluent
About
OWOLABI has 6 years’ experience of customer service, being a call center agent and in administration in a financial institution, acquired skills on various aspects of leadership, including communication, duty distribution, work management, planning and interpersonal.
Experience
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Tracker connect
Jul 2017 – May 2023
Johannesburg
Customer service Representative.
• The incumbent is expected to be a one-stop call resolution employee by answering incoming calls and resolving queries received from Tracker Clients. • Contribute towards maintaining a departmental Abandonment Rate and Service Level according to the company standards. • Accurate capturing of data and updating of client information while speaking with the client. • Ensure that Customer Service standards are maintained in a highly pressurized environment. • Meet targets as per Key Performance Agreement. • Follow up on client’s outstanding queries. • Accurate record keeping of statistics as per stipulated guidelines. • Ability to interpret the financial system and assist clients with basic financial and legal queries. • Assistance with retaining and cancellation of accounts. • Monitoring and first line technical support for all Tracker Products. • Post installation testing and unit related investigations. • Distribution of Skirted Service Requests after in-depth investigation and analysis was done on Possible cause of problem. • Selling of Tracker Value Added Products to existing and potential clients.
Education
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Ajumoni Secondary School
Jan 1996 – Dec 2002
Senior Certificate