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Palesa Petunia Magudulela

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Intro
Johannesburg, South Africa
Customer Experience Consultant at Alteram Solutions (Unemployment Insurance Fund)
Studied at Letsibogo Girls High School
Joined July 27, 2023

Skills

Experience
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Alteram Solutions (Unemployment Insurance Fund)
May 2023 – Present
Midrand
Customer Experience Consultant
Provide customer service telephonically. Log queries and escalate them to relevant departments. Capture client’s information and requests on UIF claims.
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PayJoy
Nov 2022 – May 2023
Randburg
Customer Support Consultant
Provide customer service via Email. Social media (Facebook, WhatsApp, Chat, and Instagram.). Verify customer applications. Identify fraudulent documents submitted for applications. Generate statements on customer's accounts. Generate paid-up letters for customers. Update the client's information.
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First National Bank
May 2013 – Jun 2017
Randburg
Call Centre Consultant
Banking. Making payments and transfers to 3rd parties and between clients
Education
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Letsibogo Girls High School
Jan 2003 – Nov 2007
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