Provide customer service telephonically. Log queries and escalate
them to relevant departments. Capture client’s information and
requests on UIF claims.
PayJoy
Nov 2022 – May 2023
Randburg
Customer Support Consultant
Provide customer service via Email. Social media (Facebook,
WhatsApp, Chat, and Instagram.). Verify customer applications.
Identify fraudulent documents submitted for applications. Generate
statements on customer's accounts. Generate paid-up letters for
customers. Update the client's information.
First National Bank
May 2013 – Jun 2017
Randburg
Call Centre Consultant
Banking. Making payments and transfers to 3rd parties and between
clients