I am a dedicated customer service professional with over 3.5 of experience in handling inbound and outbound calls, resolving queries with patience and empathy, and ensuring a seamless support experience. My strengths include clear communication, active listening, and the ability to work independently in remote environments. I take pride in being organized, tech-savvy, and outcome-driven. I’m passionate about helping others, especially in educational settings, and I thrive in roles that require multitasking, problem-solving, and consistent follow-through. My goal is to be a reliable point of contact for students and parents while upholding the supportive values of StoneBridge School.
Experience
Rsystems International Ltd
Apr 2024 – Mar 2025
Noida, India
Senior Customer Care
Handled voice and non-voice customer interactions for a telecom client, providing real-time resolution for service-related queries. Maintained detailed records in CRM and ensured high customer satisfaction through empathetic communication and issue ownership. Strengthened my multitasking and remote collaboration skills.
Concentrix Global Services GmbH
Apr 2023 – Dec 2023
Noida, India
Sr Representative Operation
Handled customer service for a reputed banking client, addressing inquiries related to accounts, transactions, credit card issues, and digital banking. Maintained high accuracy in verification and compliance processes while ensuring a secure and smooth customer experience. Demonstrated strong communication, attention to detail, and the ability to stay calm under pressure — crucial for handling sensitive financial data and meeting daily service targets.
Tata Communications Transformation Services Ltd
Jan 2021 – Dec 2022
New Delhi, India
Contact Centre (L0)
Supported global enterprise clients like Amazon, Facebook, and Google, ensuring seamless service delivery and issue resolution for telecom and network infrastructure. Acted as a single point of contact, coordinated with internal teams, maintained SLAs, and documented all interactions accurately. This role sharpened my communication, technical coordination, and client management skills — making me adept at handling high-pressure service environments with professionalism.
