Paola Espinoza Potoy, Business Analyst I Data Analyst I Business Development I Business Support Analyst

About

I would describe myself as someone who is highly motivated and hardworking person committed to find new opportunities approaching skills and knowledge enhancement. Possessing creativity, initiative and logical reasoning required to succeed in a development environment providing innovated solutions. With knowledge of data gathering, data preparation and Data Visualization using python libraries, Microsoft Excel, Word, and PowerPoint and currently self-studying SQL, Tableau, Power BI. Combine with my experience, I believe that I can make a valuable contribution to your organisations

Experience

Accenture

May 2022 – Present

Dublin

Pst Analyst

- Provided functional and technical support to resolve customer problems, incidents, issues, requests, and queries related to advertising. - Developed comprehensive expertise in Social Media advertising, specializing in various advertising products such as signal, measurement, and delivery. Offered strategic guidance and consultation to clients and partners. - Conducted troubleshooting investigations, reviewing front-end applications by gathering information, utilizing troubleshooting tools, testing workflows internally and externally, and analyzing data. - Conducted troubleshooting investigations using backend methods, including capturing log files and querying tables using SQL and API calls. - Collaborated with other support teams or product teams as required to resolve requests and issues in a timely manner. - Ensured proper documentation, notification, escalation, tracking, and follow-up of all incidents.

Idear Electrónica de Costa Rica S.A

Apr 2015 – Oct 2019

Costa Rica

Data Analyst

-Acted as a liaison with clients to identify and define project requirements, scope, and objectives. - Advanced and supervised projects, coordinating the start-up processes of products and services. - Implemented new technologies to gather real-time information, collect, monitor, and analyze transportation data using GPRS. - Provided technical support in software (via telephone, email, or face-to-face) and consultancy in multi-tariff systems. - Utilized and analyzed data from bus companies to generate reports for customers using Excel, Access, SQL, and Power BI. - Established and delivered software training programs to clients and new hires, ensuring proper software usage and data analysis.

National Institute of statistics and Census of Cost Rica (INEC)

Mar 2014 – Nov 2014

Costa Rica

Technician B in digitalization

Maps creation as a visual tool for interpretation of data population. Processing and cleaning of population data using MapInfo (Geographic information system) Creation and updating (de-duping and clean-up) of spatial databases using GIS system. Digitalization of satellite images. Creation of maps using cadastral GIS Data.

Education

CCT College

Feb 2021 – Present

Higher Diploma in Data Analytics for Business, Data analytics

National University of Costa Rica

Feb 2009 – Dec 2013

BS. Geography emphasis on Territorial Planning, Geography

Paola Espinoza Potoy

Business Analyst I Data Analyst I Business Development I Business Support Analyst

Skills

Languages