Analytical and creative professional
transitioning into Marketing and
Analytics, with a strong foundation in
luxury client experience, customer
behavior, operational performance, and
service excellence. Experienced in
interpreting customer needs, optimizing
experiences, coordinating operations,
and working with performance-focused
processes in high-standard
environments. Multilingual, adaptable,
and currently expanding expertise in
digital marketing, analytics, SEO, and
data-driven growth.
Experience
METT Hotel Marbella
Mar 2024 – Present
Marbella
Front Office Supervisor
Managing customer journey and client
experience optimization in a luxury
hospitality environment
Coordinating operational performance and
service standards across departments
Monitoring guest satisfaction patterns to
improve service delivery
Overseeing team workflows, customer
communication, and service quality metrics.
