Patrick Dunfee

Customer Service Representative

Message

Intro

Dillwyn, VA, United States

Retail

Joined September 30, 2024

Skills

Languages

English

Native or Bilingual

About

Customer-focused professional with proven track record of exceeding customer expectations and providing exceptional service. Excellent communication skills, with the ability to quickly develop rapport with customers and resolve complex service issues.

Experience

The Woodland Inc

May 2020 – Feb 2021

Farmville, VA

Dietary Aide

Transported food orders from kitchen to proper tables. Prepared meals for patients according to dietary needs and manager guidelines. Demonstrated effective communication skills when interacting with patients, families, and staff.

Delhaize America Food Lion

Jun 2017 – Mar 2020

Farmville, VA

Customer Service Representative

Developed strong customer relationships and loyalty though effective communication. Adhered to company policies and procedures while providing superior service. Addressed customers courteously using suitable methods and problem-solving skills.

Eagle Tele-Services

Jun 2016 – May 2017

Powhatan,VA

Roadside Support Specialist

Utilized problem-solving techniques to identify root causes of problems. Prioritized issues through proper documentation and monitoring to facilitate timely resolution and escalation. Maximized positive outcomes through effective issue resolution techniques.

Target

Aug 2014 – Mar 2015

Midlothian, VA

Customer Service Representative

Utilized problem-solving techniques to identify solutions for complex customer inquiries. Delivered personalized customer service relation to questions and promptly resolved basic problems on customer accounts. Developed strong customer relationships and loyalty through effective communication.