Customer-focused professional with proven track record of exceeding customer expectations and providing exceptional
service. Excellent communication skills, with the ability to quickly develop rapport with customers and resolve complex
service issues.
Experience
The Woodland Inc
May 2020 – Feb 2021
Farmville, VA
Dietary Aide
Transported food orders from kitchen to proper tables.
Prepared meals for patients according to dietary needs and manager guidelines.
Demonstrated effective communication skills when interacting with patients, families, and staff.
Delhaize America Food Lion
Jun 2017 – Mar 2020
Farmville, VA
Customer Service Representative
Developed strong customer relationships and loyalty though effective communication.
Adhered to company policies and procedures while providing superior service.
Addressed customers courteously using suitable methods and problem-solving skills.
Eagle Tele-Services
Jun 2016 – May 2017
Powhatan,VA
Roadside Support Specialist
Utilized problem-solving techniques to identify root causes of problems.
Prioritized issues through proper documentation and monitoring to facilitate timely resolution and escalation.
Maximized positive outcomes through effective issue resolution techniques.
Target
Aug 2014 – Mar 2015
Midlothian, VA
Customer Service Representative
Utilized problem-solving techniques to identify solutions for complex customer inquiries.
Delivered personalized customer service relation to questions and promptly resolved basic problems on customer
accounts.
Developed strong customer relationships and loyalty through effective communication.