Paula Pérez, Virtual Assistant

About

College graduate. Plenty of BPO experience. High goal commitment and achievement. A planner. Always on top of emails, phone calls, meetings. Extremely organized. Several skills that will help keep schedules, commitments and archives in check. Fashion designer; creative, innovative. Always finding practical solutions and making sure the end result is as expected. Very advanced redaction skills. Independent and focused.

Experience

Personal assistant to CEO

Dec 2021 – Present

Personal assistant to CEO

Calendar management to ensure several different commitments are taken care of. Email management. First point of contact in order to filter the matters that require the immediate attention from the CEO. Management of daily tasks and personal matters. Booking of flights, hotels, meetings, events. Management of social media accounts and announcements. Constant management of delicate and personal information including credit card information, bank account information, passport and ID information, addresses, etc.

Independent designer

Jan 2020 – Present

Independent designer

Production of graphic pieces including presentations, booklets, infographics, portfolios, etc. Business management, Brand activation and pop ups. Social media management. Content creation. Instagram and Facebook ads. Budget management. Supplier and customer contact. Supply negotiation and purchasing. Account management. Inventory management. Email and chat management. Leading and directing teams of people with different sets of skills that need to come together to complete a project in a timely manner. Meeting strict deadlines. Networking and resources management.

Executive assistant to CEO

Sep 2021 – Dec 2021

Executive assistant to CEO

Customer contact on social media and Shopify stores. Handling of customer databases. Grant access to the online products the customer purchased and give constant support. Email and calendar management. Outreach on social media and on the phone to potential customers. Working hand in hand with different departments in order to achieve the needed resolution to a customer’s issue, or to ensure projects between departments go smoothly. Social media management including YouTubE, Facebook and Instagram. Taking charge of immediate CEO’s duties when the CEO is out of town. Creation of graphic pieces such as booklets, infographics, presentations, certificates. Redaction and proofreading of documents. Creation of templates. Verification of customers requesting specific kinds of access. Posting on social media.

Suministros Empresariales

Feb 2021 – Aug 2021

Fashion Intern

Management of production resources in order to ensure the timely and proper delivery of orders over a hundred pieces. Pattern making to great detail. Managing the production process and schedule to meet strict deadlines. Purchasing of supplies according to the order at hand. Managing budgets and quotes for projects from new and existing clients

Teleperformance Colombia. Walmart Grocery/Walmart.com

Apr 2020 – Feb 2021

Customer support

Troubleshooting. Constant management of card information, addresses, full names. Communication point between store employees and customers all over the US. Management of expectations and continuous problem solving, both for the customers and the stores. Multi channel contact: Email, chat, phone. Refunds and cancellations. Following and performing several different complex procedures, that were also constantly changing in order to fulfill my duties.

Sitel Colombia. Fiserv (TCPA)

Jun 2019 – Apr 2020

Customer support

Outbound calling on behalf of several banks and financial institutions all over the US. Handling of credit and debit card records and information. Verification of possible fraudulent transactions. Blocking and holding of cards for security purposes. Per

Atento Colombia. BBVA Compass

Dec 2018 – Jun 2019

Customer support

Loans department. Management of delicate personal information including ID numbers and SSNs. Management of financial records and data. Payments. Complex procedures regarding mortgages, auto loans, home equity loans. Handling and communication of delicate information for the customer.

Teleperformance Colombia. Copa Airlines

May 2018 – Dec 2018

Customer support

Teleperformance Colombia. Copa Airlines. English. May 2018-December 2018 Customer support. Sales. Management of delicate card information. Management of flight schedules. Performance of complex procedures to ensure customer satisfaction. Clear communication of delicate and important information to the customers. Refunds and cancellations.

Education

Universidad de Bogotá Jorge Tadeo Lozano

Jan 2017 – Dec 2020

Fashion design and management, Fashion and management

Paula Pérez

Virtual Assistant

Skills

Languages