Pauleen Lingad, Customer Service Representative

About

I am an Aviation Maintenance Specialist, degree holder of Aviation Electronics Technology from PhilSCA, and holder of a license from the Civil Aviation Authority of the Philippines for Electronics. My professional experience has traversed being a storekeeper, purchaser, and inventory clerk at First Aviation Academy Inc. and SIA Engineering Corporation, where I handled inventory, dealt with vendors, and calibrated equipment. I also worked in customer service at Alorica Clark, refining my communication and problem-solving abilities. I love organization and collaboration, always ensuring that all details are covered. In my free time, I am a bookworm who enjoys writing and cooking—whether it's immersing myself in a novel, creating a narrative, or trying new recipes in the kitchen. Discovering and creating are what keep me motivated.

Experience

First Aviation Academy Inc.

Feb 2024 – Jan 2025

Building 8303, Southwest Apron B, Argonaut Highway, Subic Bay International Airport, Subic Bay Freeport Zone, Philippines 2200

Store Keeper / Inventory Clerk

Issuing Parts and Tools. • Doing Inventory every end of the month. • Making sure that PME tools are calibrated. • Creating a monthly report for withdrawn parts. • Sending monthly report regarding the status of inventory. Asking for RFQ from the suppliers. • Receiving deliveries of parts and tools. • Inspects deliveries for damaged or discrepancy. Handling merchandise purchases. • Keep the store clean. • Replenishing supply inventories. • Keeping records such as calibration certificates, approved PR, and delivery receipts.

SIA Engineering Corporation (Philippines)

Mar 2023 – Feb 2024

A Bonifacio Ave., Civil Aviation Complex Clark Freeport Zone

Centralized Tools Management Jr. Officer / Tool Keeper

• Outsourcing New Vendors and OEM for the tools that needs to be calibrated, repaired or for Load test • Answering email inquiries. • Communicating with our approved vendors to get a quotation. • Creating Quotation Summary using Microsoft Excel. • Monitoring the tools that was sent out for Calibration, Repair until in gets back to the Tool Store. • Scheduling on site visit for possible vendors. Making sure that all the tools will arrive on time. • Processing, endorsing and filing the new approved vendors. • Giving Daily Reports regarding the status of the tools. • Making sure that all the tools will arrive on time.

Alorica Clark

Aug 2021 – Mar 2023

Alorica Clark Business Center

Customer Experience Agent

• Addressed customer service inquiries quickly and accurately. • Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction. • Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements. • Processed and issued product orders and service upgrades for customers. • Logged, tracked, and documented orders received daily. • Performed follow-up phone calls to uncover customer • Escalated customer concerns, store issues, and inventory requirements to supervisors. • Built rapport with the customers through courteous and professional communications. • Provided customer support in English.

Education

Philippine State College of Aeronautics

Jun 2013 – Apr 2018

Bachelor of Science , Aviation Electronics

Pauleen Lingad

Customer Service Representative

Skills

Languages