Pauline Mbugua

Customer Support | Business Support

Message

Intro

Nairobi, Kenya

Studied Business Information Technology at Jomo Kenyatta University of Agriculture and Technology

Joined March 20, 2021

Skills

Languages

English

Fluent

Swahili

Native or Bilingual

About

A highly motivated Business Information Technology graduate. Presently looking to make a big difference as a Customer Support officer by utilizing my passion, skills and knowledge for my profession. I am currently seeking new opportunities to be able to learn new things and apply my expertise. I am proactive, open minded, goal driven and motivated by the possibility of personal and professional growth. If you're looking for a persistent, result oriented, fast learner. I would be a great addition to your team.

Experience

Central Projects Builders and Renovators Ltd

Jul 2012 – Jul 2014

Nairobi

Executive Assistant/Customer Service Executive

Duties and Responsibilities o Acting as point of contact for internal and external clients. o Organizing office operations and procedures. o Maintain project records, including preparing invoices, memos, financial statements, and project reports o Ensured that project and process documents are complete, current and stored appropriately. o Preparing and coordinating daily reports for company director o Designing and maintaining the company’s filing system. o Responsible for handling customer inquiries. o Creating reports and writing documents that support business needs, o Managing day to day calendars and travel arrangements for company director o Provide general support to visitors. o Dealing with customers complaints. o Maintain contact lists and customer details.

Education

Jomo Kenyatta University of Agriculture and Technology

Jan 2014 – Jun 2017

Bachelor of Business Information Technology, Business Information Technology