Enthusiastic individual about many subject matters, passionate reader, writer, and an avid gamer.
Love discovering new and exciting ideas, concepts, and people.
Always ready to learn new things and to challenge the already set parameters with the main goal being continual improvement of oneself and their surroundings .
Experience
BVP
Oct 2022 – Present
Belgrade, Serbia
Security Monitoring Agent
- Controlling cameras, microphones, speakers, doors, printers and other devices installed across North America
- Verbally communicating with people you see on your computer screen using two-way communication tools
- Communicating with customers and related parties via phone and email
- Performing administrative tasks as per customer request
- Managing customer’s staff actions and reporting events to their management
- Collecting big data and compiling reports pertaining to operations
- Ensuring smooth running of day to day operations in large facilities
- Producing reports and other communication as needed
Elektromreza Srbije AD
Jan 2019 – Mar 2022
Belgrade, Serbia
Quality assurance engineer and business process modeler
▪ Keeping track of legislation and bylaws, national and internal standards
▪ Support to the process of certification of IMS
▪ Creating process flow diagrams along with RACI matrix
▪ Handling, controlling and distributing all IMS documentation
▪ Leading internal audits
▪ Gathering and analyzing nonconformity data
Freelancer
Jun 2013 – Nov 2017
Remote
Game tester
Ensuring product quality and informing the employer of various bugs and glitches.
Faculty of organizational sciences
May 2012 – Aug 2012
Belgrade, Serbia
Database manager
Internship.
Education
Faculty of organizational sciences
Bachelor's degree, Quality management and standardization