To be a part of an organization that indulge professional growth which provides challenging and rewarding career while allowing me to utilize my knowledge and skills.
Answering Chats, Calls,E-mails and Texts
Walking through the patient how to send their application to get aprescription from the healthcare provider
Answering general questions
Placing orders and sending requests to modify prescriptions
Helping the patient to edit their next shipment to early refill date
Helping the patient to pause,cancel or reactivate the subscription Price matching and issuing credit to the account
Issuing refunds and reshipments
Knowledgeable about HIPAA Protocols and data privacy Knowledgeable how to use Zendesk and Hubstaff
Under Work from Home Set Up
Concentrix-PODS Moving and Storage Services Account
Mar 2022 – Mar 2024
Remote
Customer Service Representative
Taking inbound and doing outbound calls
Answering general inquiries
Creating accounts and quotes Processing of orders
Setting schedules for delivery and on-site appointments
Generating Promo codes for discounts
Processing payments, refunds, and compensations
Trouble Shooting and sending ofe-mails.
Handling Tier1,Tier2 and Hybrid department
Under Work from Home Set Up
Alorica-AMAZON Account
Jun 2021 – Dec 2021
Ilocos
Customers Service Representative
Taking inbound and doing outbound calls
Answering generalinquiries
Filing tickets to expedite the process of deliveries.
Processing of refunds and compensations
Activating and deactivating subscriptions
Troubleshooting and sendingof e-mails
Generating Returnlabels or QRcodes for orders that needs to be returned for refund or replacement purposes (USPS, FedEx and UPS)
Department of Agrarian Reform(Regional Director’s Office)
Jul 2019 – Aug 2019
Tuguegarao City, Cagayan
On the Job Training
Secretarial Assistant Duties:
Encoding Answeringcalls
Distributing files to different departments Receiving, sending, and filing of documents