Pearly Anne Pangilinan, Customer Service Representative

About

To be a part of an organization that indulge professional growth which provides challenging and rewarding career while allowing me to utilize my knowledge and skills.

Experience

Optimal Commerce Limited-Friday Plans Healthcare Account

Feb 2024 – Feb 2025

Remote

Customer Service Representative

Answering Chats, Calls,E-mails and Texts Walking through the patient how to send their application to get aprescription from the healthcare provider Answering general questions Placing orders and sending requests to modify prescriptions Helping the patient to edit their next shipment to early refill date Helping the patient to pause,cancel or reactivate the subscription Price matching and issuing credit to the account Issuing refunds and reshipments Knowledgeable about HIPAA Protocols and data privacy Knowledgeable how to use Zendesk and Hubstaff Under Work from Home Set Up

Concentrix-PODS Moving and Storage Services Account

Mar 2022 – Mar 2024

Remote

Customer Service Representative

Taking inbound and doing outbound calls Answering general inquiries Creating accounts and quotes Processing of orders Setting schedules for delivery and on-site appointments Generating Promo codes for discounts Processing payments, refunds, and compensations Trouble Shooting and sending ofe-mails. Handling Tier1,Tier2 and Hybrid department Under Work from Home Set Up

Alorica-AMAZON Account

Jun 2021 – Dec 2021

Ilocos

Customers Service Representative

Taking inbound and doing outbound calls Answering generalinquiries Filing tickets to expedite the process of deliveries. Processing of refunds and compensations Activating and deactivating subscriptions Troubleshooting and sendingof e-mails Generating Returnlabels or QRcodes for orders that needs to be returned for refund or replacement purposes (USPS, FedEx and UPS)

Department of Agrarian Reform(Regional Director’s Office)

Jul 2019 – Aug 2019

Tuguegarao City, Cagayan

On the Job Training

Secretarial Assistant Duties: Encoding Answeringcalls Distributing files to different departments Receiving, sending, and filing of documents

Education

Cagayan State University

Apr 2019 – Apr 2020

College Graduate, BS PSYCHOLOGY

Pearly Anne Pangilinan

Customer Service Representative

Skills

Languages