Pedro Martins, Project Manager

About

Multilingual Business Development Manager with extensive experience in cashless payment systems for clubs, festivals, conferences, and large-scale events. I specialize in full-cycle project and event operations—from ticketing, access control, and accreditation to CRM, SaaS tools, and payment solutions. My work bridges technology and real-world execution, ensuring smooth integrations between software platforms (CRM, ticketing, invoicing, etc.) and on-site logistics. I’m passionate about optimizing processes and implementing scalable systems that enhance team performance, improve data visibility, and simplify complex workflows. I work closely with product and tech teams to align client needs with system capabilities and to improve our offerings based on market feedback.

Experience

Freelance

Apr 2025 – Present

Lisboa

Business Development & Senior Project Manager

Spearheaded business development initiatives by introducing cutting-edge solutions—including alternative ticketing, access control, cashless payments, event apps, and CRM systems—to clubs and event venues. Enabled clients to access premium digital infrastructure at optimal pricing, delivering equivalent services at significantly lower operational costs. Maintained structured schedules to consistently meet key milestones across all project phases. Oversaw scope and budget modifications through effective change management practices. Established clear, transparent communication channels with stakeholders to ensure alignment and buy-in. Negotiated favourable contracts with vendors and suppliers, achieving cost savings and enhanced service quality. Built strong stakeholder relationships to foster trust, collaboration, and long-term partnerships.

Sjef.app

Sep 2024 – Apr 2025

Amsterdam

Hardware Fleet Manager

Managed the hardware department, which is responsible for the preparation and testing for events, ensuring quality and functionality. Oversaw inventory and shipping, optimizing efficiency for hardware orders. Increased fleet efficiency by implementing new operational processes. Evaluated fleet performance metrics regularly to identify areas for improvement, leading to increased productivity. Managed the hardware department, which is responsible for the preparation and testing for events, ensuring quality and functionality. Oversaw inventory and shipping, optimizing efficiency for hardware orders. Increased fleet efficiency by implementing new operational processes. Evaluated fleet performance metrics regularly to identify areas for improvement, leading to increased productivity.

Howler

Mar 2024 – Aug 2024

Amsterdam

Client Success Manager

Managed client relationships and assisted in directing the operations for music festivals like Kappa Futur Festival, Elrow Madrid, and Monegros, ensuring seamless communication and exceeding expectations. Prepared event operations, including software configuration for ticketing and cashless transactions, to streamline processes and enhance customer experience. Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.

Weezevent

Mar 2022 – Mar 2024

Antwerp

Client Success Manager

Managed client relationships and directed the operations for music festivals like Horst, Paradise City, Waking Life or Tomorrow Land, ensuring seamless communication and meeting expectations. Collaborated with other Project Managers on managing operations of events such as Boomtown Fair, Boom Festival, and Rock Werchter, meeting expectations. Managed a diverse portfolio of clients, ensuring timely delivery of products and services to meet their unique needs. Oversaw the entire event process, from preparation to post-event operations Created product experience reports and reported them to DEV to correct issues or improve functionalities Generated invoices and purchase orders pre- and post-event, sent them to the customer, and oversaw their respective payments Generated reports and evaluations post-event, increasing client satisfaction and confidence in our solution Served as the primary point of contact between clients and company personnel, facilitating effective communication channels.

Karakter

Nov 2018 – Dec 2023

Lisboa

PR/Event Manager

Managed event schedules, agreements, financial plans, artist coordination, and post-event operations for the brand. Built and maintained relationships with media contacts. Managed and executed all PR campaigns, including the major social media platforms. Oversaw event preparation, location setup, operations during events, and dismantling processes. Achieved seamless event execution, resulting in positive feedback from attendees and increased brand visibility.

Playpass

Sep 2019 – Jan 2022

Antwerp

Event Coordinator

Assisted with the entire event process, from setup to breakdown, ensuring smooth operations. Network configuration, Wi-Fi, cabled or 4G depending on customer's needs. Managed events and addressed potential issues, while planning scenarios to uphold event integrity. Established and maintained relationships with all stakeholders involved in the operation delivery.

Boom Festival

Aug 2010 – Nov 2019

Idanha-a-Nova

Project Coordinator

Strategized the music equipment department to meet financial and time constraints for a 7-day event. Directed the operation full cycle. Negotiated with vendors to secure optimal quality and cost balance . Supervised department operations, ensuring compliance with standards. Monitored event proceedings and promptly addressed any issues.

Glownet

Feb 2015 – Jan 2017

Amsterdam

Project Manager

Acted as the main point of contact between Glownet and event organizers, ensuring smooth communication and addressing all inquiries. Developed and implemented project plans for delivering contracted services at events, collaborating with clients to make necessary adjustments. Managed client relationships and directed the operations for major music festivals like Sonar Barcelona, Kappa Futur Festival, Brunch Elektronic Lisboa + Barcelona and DGTL Network configuration, Wi-Fi, cabled or 4G depending on customer's needs. Handled full preparation and logistics, including on-site terminal setup, event operations, breakdown, and post-event operations. Created reports and reviews post-event, advising clients on improvements and negotiating future implementations.

Education

SAE Amsterdam

Sep 2003 – May 2005

BA/BSc (Hons) Production, Media

Pedro Martins

Project Manager

Skills

Languages